Help Desk Technician - Mattawan Area

Job Description:

Help Desk Technician | Mattawan, MI

Salary Range: $49,000 - $76,000 depending on experience

Are you a seasoned professional with a passion for excelling in help desk technician? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting community growth. We are collaborating with leading companies in Mattawan seeking Help Desk Technicians to lead and enhance their operations.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with multiple companies in Mattawan seeking experienced Help Desk Technicians. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Provide technical support and troubleshooting for manufacturing software and hardware.
• Resolve IT issues related to production machinery and control systems.
• Document, track, and monitor problems to ensure timely resolution for manufacturing operations.
• Administer user accounts and permissions for various manufacturing applications.
• Perform routine maintenance and upgrades on IT equipment within the production environment.
• Collaborate with manufacturing engineers to optimize system performance and reliability.
• Assist in the deployment and configuration of new IT infrastructure for factory floor expansion.

Recommended Qualifications

• Associate's degree in Information Technology or related field, or equivalent work experience.
• 1-2 years of experience in a help desk or IT support role, preferably in a manufacturing environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and basic networking concepts.
• Experience with troubleshooting hardware (e.g., PCs, printers, scanners) and software issues.
• Familiarity with manufacturing-specific software or systems (e.g., ERP, MES) is a plus.
• Excellent communication and interpersonal skills with a focus on customer service.

Bonus Qualifications

• Experience with ERP systems (SAP, Oracle, etc.)
• Familiarity with SCADA systems or industrial control systems
• Knowledge of ITIL framework and best practices
• Certifications such as CompTIA A+, Network+, or ITIL Foundation
• Experience with inventory management software or asset tracking systems

Job Titles That Should Apply

IT Support Specialist,Technical Support Representative,Desktop Support Technician,Service Desk Analyst,Help Desk Analyst,IT Support Technician,Client Support Specialist,IT Support Agent,Technical Support Specialist,Computer Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at ;br>
If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
Resume
Offers
Scanners
Inventory
Permissions
Access
Support
BASIC
Operations
Machinery
ERP
Salary
ITIL
Hiring
Partnerships
Recruiting
Compensation
Reliability
Operating Systems
SAP
Infrastructure
Inventory Management
Manufacturing
Interpersonal Skills
Networking
Information Technology
Technical Support
Oracle
Troubleshooting
Windows
Preparation
Software
Maintenance
Customer Service
Microsoft Office
Communication
Management

Salary Package:
$ 49,000.00 - 76,000.00 (US Dollar)