"Candidate must be fluent on Spanish Language"
Role Name: OTM SME - Oracle Transportation Management
Location: REMOTE
Contract: 6Months+
Job Description:
"Candidate must be fluent on Spanish Language"
Role: Provide functional and technical support for Oracle Transportation Management (OTM) in a production environment.
Key Responsibilities
Handle L2/L3 support tickets for OTM (Order Release, Shipment, Rates, Planning, Execution, Settlement).
Monitor OTM integrations, agents, jobs, and fix daily operational issues.
Perform root cause analysis and ensure SLA based resolution.
Support quarterly upgrades, impact analysis, and testing.
Configure OTM objects: agents, rates, queries, user roles, and planning parameters.
Coordinate with business users, carriers, and technical teams for issue resolution.
Maintain documentation, knowledge base, and participate in governance meetings.
Required Skills
3 8 years of OTM experience (functional + support).
Good understanding of OTM data model, rates, planning, execution, and integration flows.
Basic SQL and XML knowledge (preferred).
Strong communication, problem-solving, and incident management skills.