Business Analyst

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Point of contact (POC) for client North American Network/Telephony Store Activity (Construction/Deployment/Break-Fix)
• Proactively coordinate with construction resources for implementation of stores networking and telephony
• Configure network and telephony hardware across US and Canada markets
• Order network and telephony circuits to meet deadlines and coordinate implementation
• Research, diagnose, resolve or escalate technical and procedural networking issues
• Address service level escalations and escalate unresolved issues per guidelines
• Utilize available resources for prompt resolutions
• Develop relationships with key Business Partners in all departments within responsibility areas
• Effectively identify, communicate, and mitigate risks to meet deadlines

2. Vendor Management
• Utilization of shipping and receiving of warehouse activity
• Address service level escalations as required and drive to resolution
• Establish and maintain effective lines of communication with multiple vendors
• Engage in network escalations and troubleshooting with vendors

3. Reporting and Misc. Projects
• Update and maintain various means of inventory/reporting management Excel/PowerBI/Smartsheet/other
• Summarize complex environment of many ''moving parts'' with dependencies
• Track project status and effectively and actively report back to leadership
• Provide weekly status summary reports for network related activities and changes

ORGANIZATION RELATIONSHIPS: Interface with all levels of IT, Store personnel, Brand Operations, Corporate Architecture and Construction and other IT and non-IT groups

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:
• Excellent verbal and written communication skills
• Analytical problem-solving skills and resourcefulness
• Must be self-motivated with the ability to work independently
• Smartsheet, Service Now, and proficiency with Microsoft Office Applications
• Ability to act quickly and professionally to identify and multitask multiple priorities
• Able to deal with ambiguity and adapt to change
• Capable to learn technical and procedural Gap Inc. store retail environment
• Growth Mindset

2) Minimum educational level:
• A BA/BS degree or equivalent work experience is preferred

3) Experience:
• At least 4 years of previous IT experience is preferred
• At least 2 year of networking experience is preferred – Routers, Switches, LAN/WAN, IP, Zoom Telephony systems
• Previous project management or coordination is preferred
* Gap Inc. Field or other retail experience is desirable

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity
Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment
Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations
We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. 

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.