Learn Beyond Consulting LLC
Learn Beyond Consulting LLC

Google Cloud Platform Data Engineer (CCaaS/Data Engineering)

Hybrid in Charlotte, NC, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
Hybrid
Depends on Experience
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Job Details

Skills

  • ACD
  • Agile
  • Analytics
  • Apache Kafka
  • Artificial Intelligence
  • Cloud Computing
  • Customer Engagement
  • Customer Experience
  • Customer Relationship Management (CRM)
  • Data Engineering
  • Data Modeling
  • Data Processing
  • ELT
  • Extract
  • Transform
  • Load
  • Generative Artificial Intelligence (AI)
  • Genesys
  • Good Clinical Practice
  • Google Cloud Platform
  • Interactive Voice Response
  • Migration
  • Real-time
  • Routing
  • SQL
  • Streaming
  • Workflow

Summary

Only W2

Job Summary:
We are seeking a Data Engineer with strong Google Cloud Platform and Contact Center (CCaaS) experience to support its enterprise-wide customer experience transformation. The role focuses on building scalable data pipelines, integrating cloud contact center platforms, enabling real-time data processing, and supporting AI-driven customer engagement initiatives.

Required Skills:

  • Experience with CCaaS/Contact Center technologies (Five9 preferred, otherwise Genesys, IVR, ACD, call routing, omnichannel workflows)
  • Strong Google Cloud Platform Data Engineering skills (BigQuery, ETL/ELT pipelines, data modeling)
  • Experience with Kafka, Google Pub/Sub, APIs, and real-time event streaming
  • Proficiency in SQL and Python
  • Experience integrating contact center platforms with enterprise systems

Nice to Have:

  • Hadoop
  • Java
  • Cloud architecture/Data architecture
  • AI/GenAI exposure

Key Responsibilities:

  • Build and maintain scalable ETL/ELT pipelines on Google Cloud Platform
  • Design data models for customer interaction and analytics data
  • Develop real-time streaming solutions using Kafka and Pub/Sub
  • Integrate CCaaS platforms with CRM, CTI, and enterprise applications
  • Optimize IVR, call routing, and customer interaction workflows
  • Collaborate with cross-functional Agile teams to modernize contact center platforms

Preferred Candidate Profile:

  1. Five9/GECX experience (highest priority)
  2. Genesys, IVR, or Contact Center/CCaaS experience
  3. Strong Google Cloud Platform Data Engineer with real-time data processing experience

Project: Modernizing American Express's legacy contact center by migrating to a cloud-based CCaaS platform with real-time analytics and AI-enabled customer experiences.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91126603
  • Position Id: 9032237
  • Posted 10 hours ago

Company Info

About Learn Beyond Consulting LLC

Our company was established with primary goal to deliver quality and cost effective IT consultancy and support to everyone who requires them.

Learn Beyond Consulting is a global consulting powerhouse. We are a team of high-skilled professionals who care about the level of information technology integration in modern business. As a team collectively We have more than 50 years of experience in IT industry..

We achieved our success because of how successfully we integrate with our clients. One complaint many people have about consultants is that they can be disruptive. Employees fear outside consultants coming in and destroying the workflow. Our clients face no such issues.

We believe in partnering, through close association with our clients to first understand and define what is truly needed, and then jointly work to create complete, customized business solutions tailored to their unique requirements.

Our methodology includes a very advanced approach to performance management ensuring the desired results are defined in clear measurable terms.

Our Vision is To provide Continuous Value Addition to our Clients by leveraging the Latest and most Innovative Technologies by Delivering Excellent Business Solutions.

We understand that each client has his own unique needs, definition of value, which must be sustained over a period of time as conditions and priorities change

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Tapathi Gadi

Recruiter @ Learn Beyond Consulting LLC
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