Business Systems Manager

Role: Business Systems Manager Non-Clinical Systems Implementation (Healthcare) Location: Martinez, CA ( Hybrid 50% Onsite Required) Duration: 6+ Months (Contract-to-Hire)


Overview: The Client is seeking an experienced Systems Manager with strong implementation expertise in non-clinical healthcare systems, with a primary focus on system implementation and operational governance. This role will provide both strategic and hands-on leadership in implementing, managing, and optimizing enterprise non-clinical systems that support healthcare administrative and operational functions. The ideal candidate will bring proven experience overseeing system implementations, managing cross-functional analysts, driving documentation governance, and ensuring operational excellence within a healthcare environment.

Healthcare industry experience is required.

Key Responsibilities: 1. Systems Implementation Leadership (Primary Focus)

• Lead end-to-end implementation of non-clinical enterprise systems, including ServiceNow.
• Oversee system selection, configuration, integration, testing, deployment, and post-go-live optimization.
• Drive implementation roadmaps, timelines, milestones, and stakeholder coordination.
• Ensure alignment between business requirements and system capabilities.

2. ServiceNow Implementation & Governance (Highly Preferred)

• Lead or manage ServiceNow implementation initiatives (ITSM, workflow automation, case management, etc.).
• Collaborate with technical teams and business stakeholders to design scalable workflows.
• Establish governance frameworks, change management processes, and system controls.
• Ensure adherence to best practices in platform configuration and documentation.

3. Team Oversight & Documentation Management

• Oversee analysts and technical staff supporting system implementation and ongoing operations.
• Provide leadership, mentorship, and performance oversight to cross-functional teams.
• Serve as documentation lead to ensure:
  • Functional and technical documentation
  • Process workflows and SOPs
  • System configuration records
  • Compliance and audit readiness documentation

4. Operational & Strategic Leadership

• Manage ongoing system operations to ensure reliability, stability, and service quality.
• Drive continuous improvement initiatives across enterprise systems.
• Support CIO-level strategic planning related to non-clinical enterprise applications.
• Ensure compliance with healthcare regulatory and operational standards.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, Healthcare Administration, or related field.
• Minimum 4+ years of management experience within a healthcare IT environment.
• Demonstrated experience leading implementation of non-clinical systems.
• Proven ServiceNow implementation experience (hands-on or leadership level).
• Experience managing analysts and cross-functional teams.
• Strong documentation governance and operational oversight experience.
• Healthcare industry experience is mandatory.

Preferred Qualifications

• Experience in public sector or county healthcare environments.
• Certifications such as:
  • ServiceNow (CSA, CIS, or related)
  • PMP, ITIL, or equivalent
  • Epic certification in non-clinical modules (e.g., Prelude, Cadence, Resolute, or other administrative/operational modules) is a strong plus.
• Experience implementing enterprise administrative systems (HR, Finance, Case Management, ITSM).
• Strong change management and stakeholder engagement skills.