Desktop Support

Job Title: Desktop Support
Location: Pittsburgh, PA
Type: Contract
Compensation: $45.00 - $60.00 per hour
Contractor Work Model: Onsite – onsite
Hours: 40.0

Responsibilities

• Provide day-to-day Service Desk support for users located in the Americas region with a focus on Pittsburgh operations.
• Carry out installation, configurations, and maintenance on desktops, laptops, software, mobile devices, and printers.
• Prioritize imaging, building, and shipping PCs and mobile devices, as well as onsite desk setups.
• Support PC refreshes and Windows 11 rollout initiatives.
• Assist incoming requests and incidents from tickets, calls, and walk-up support.
• Support executives and help manage meetings, video conferencing equipment, and visitor internet access.
• Troubleshoot connectivity and application issues, researching and escalating as appropriate.
• Maintain all corporate IT equipment including inventory management, upgrades, repairs, maintenance, and replacements.
• Undertake additional duties as directed by the Regional Manager of IT Americas.
• Provide excellent customer service, maintaining professionalism at all times.
• Develop and foster strong relationships with internal and external contacts.
• Work efficiently and effectively, ensuring compliance with best practices and standardization requirements.

Requirements

• Previous experience in a Corporate Office setting.
• Ability to work onsite 5 days a week.
• Proven experience in providing help desk support.
• Strong knowledge of current technologies.
• Support experience with desktops, laptops, and mobile devices.
• Familiarity with Microsoft Operating Systems and server-side applications.
• Strong client-facing and communication skills.
• Excellent troubleshooting and multi-tasking abilities.
• Organized with detail-oriented and superb customer service skills.
• Willing and able to learn new technologies and take on increasing responsibilities.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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