Senior Consultant - Payments

Key Responsibilities

• Evaluate retail payments and collections processes, controls and compliance frameworks, identifying operational or regulatory gaps and driving standardization across business units
• Develop insight-driven recommendations to improve recoveries, compliance and customer experience by leveraging internal dashboards, collections tools and payment platforms
• Deliver executive-ready storylines and presentations to highlight operational performance insights, along with process improvement and harmonization opportunities
• Provide subject matter expertise to drive client outcomes and strengthen EXL s industry-specific payments capabilities

Qualifications

• Bachelors / Masters degree in Finance, Accounting, Economics, Statistics, Engineering or a related quantitative field from a top-tier university, or an MBA with relevant domain experience
• Minimum 5 years of experience in Payments Strategy and/or Operations, preferably in Strategy or Advisory/Consulting roles
• Deep domain understanding across the retail payments lifecycle including customer segmentation, authorization and settlement workflows, dispute resolution and recovery strategy
• Strong analytical skills and proficiency in Microsoft Excel and PowerPoint
• Strong client engagement and consulting skills with ability to influence senior stakeholders by creating compelling storylines
• Excellent communication, presentation and storytelling skills with a data-driven orientation, and comfort operating in fast-evolving, ambiguous environments

Preferred Qualifications

• Experience with industry standard payments and collections technologies
• Relevant certifications in Credit Risk, Fraud Risk, Risk Management or Payments (e.g., CFE, FRM, PRM, ETA CPP) are a plus
• Prior consulting or advisory experience in telecom or adjacent industries
• Experience operating in a Second Line of Defense or policy / risk oversight role
• Familiarity with relevant regulatory and compliance frameworks (e.g., PCI DSS, GDPR, telecom consumer protection regulations) is a plus
• Working knowledge of data visualization software such as Tableau, Power BI and Looker