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Amazon Connect Lead

Hybrid in Atlanta, GA, US • Posted 10 hours ago • Updated 9 hours ago

Contract Independent

Contract W2

12 Months

No Travel Required

Hybrid

Depends on Experience

Fitment

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Job Details

Skills

Amazon Web Services
Continuous Integration and Development
Communication
Python
Contact Center Technical

Summary

Hi,

This is Viswanath from Saksoft.

I have an exciting opportunity as a Amazon Connect Lead with one of our clients. If you are interested in this opportunity, please share your updated Resume to proceed further.

Job Title: Amazon Connect Lead
Location: Atlanta, GA (Onsite )
Hire Type: Contract
Duration: Long Term

Job Description:
Primary Technical Skill
Contact Center Technical Lead Experience 8 years
Role Overview
• Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
• Oversee overall implementation development support operations enhancements and system updates
• Act as primary escalation point for incidents
• Identify process gaps and implement improvements
• Lead and mentor Junior engineers
• Maintain relationships with internal and external stakeholders

Skills Required
• Deep handson experience with Amazon Connect
• Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
• Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
• Strong troubleshooting skills in WebRTC and voice issues
• Strong leadership and communication skills
Good to have skills
• Strong Hands-on programming experience in
o Nodejs preferred for Lambda functions and API integrations
o Python for Lambdas automation scripts and backend logic
• Experience with CloudWatch Connect Metrics CICD pipelines
• Implement end-to-end CICD pipelines for
o Lambdas
o Contact Flows
o Amazon Lex
o Configuration JSON
• Ensure automated builds packaging deployments and rollback mechanisms
• Experience integrating with Salesforce Service Cloud Voice
• Good documentation and process improvement capability

Thanks & Regards
Viswanath Dulam
Senior Team Lead - Recruitment
T: (Direct)
E:
W: | | ]

Innovation Customer focus Openness Respect Enterprising

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10416061
Position Id: 9044983
Posted 10 hours ago

Contact the job poster

Sridhar Periasami

Assistant Manager - Recruitment @ Saksoft

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