Job#: 3032174 Job Description: **If you are interested, please send your resume to Jordan at **
IT - Technical Business Analyst- Intermediate (Collections & Remarketing)
Location: Fort Worth, Texas (On-site)
Employment Type: Contract
Role Overview
This position supports the Collections and Remarketing teams, including Active Collections, Recovery, Exceptions, Strategy, and Soft Collections. The role involves collaborating with leadership and stakeholders to create reports, analyze business results to identify trends, and perform root cause analysis to improve reporting quality and efficiency.
Key Responsibilities
- Collaborate with business and data stakeholders to determine report requirements, scope, and technical specifications.
- Create, review, and publish recurring production and ad hoc reports according to service level agreements.
- Analyze business results to identify and communicate trends and potential correlated issues.
- Perform root cause analysis to eliminate defects in reports and troubleshoot issues with data integrity.
- Act as a consultant to business partners by providing trend analysis and identifying opportunities for process improvement.
- Maintain internal processes, including department roster history, vendor KPIs, and dialer metrics.
- Assess customer requests and develop reports in a timely manner, coordinating priorities with supervisors.
- Reduce manually generated reports through automation using tools such as SAS, Cognos, Power BI, or Tableau.
- Seek continuous improvement by increasing the efficiency of standard reports and incorporating visualizations.
Required Qualifications
Technical Skills: Experience with reporting and automation tools such as SAS, Cognos, Power BI, or Tableau.
Work Environment
This role requires the candidate to work four days per week in the office.
This employer is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. This employer will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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