Call Center/Help Desk Analyst

Job ID: TN-66463

Onsite/Local (Nashville ONLY) Call Center/Help Desk Analyst with Active Directory, iOS Management/Support/Deployment, Printer/Network/Application troubleshooting, MSRA/RDP, VPN, ServiceNow, Cisco WebEx/Presence experience

Location: Nashville, TN (DOT)
Duration: 12 Months
Candidate Must Be Local Nashville

Must be able to lift at least 50 pounds.
IT Call Center Experience preferred

• Able to handle call volume of up to 30 calls per day.
  People/Customer Service skills required

Printer Administration and Troubleshooting

• Server Print Queue, and local Queues

Active Directory Management

• Able to navigate Different OUs
• Able to look up attributes
• Able to reset password and unlock accounts.

  iOS Management, Support, and Deployment

• Setting up new phones/Ipads
• Resetting iTunes accounts
• Resetting network settings
• Backup/Restore device data

  Video Conferencing

• Cisco WebEx
• MS Teams
• Cisco Presence video solutions

  Network troubleshooting

• Internal vs external
• VPN
• LTE
• Wifi

  Application Troubleshooting

• Account permission
• Compatibility settings
• Browser vs installed
  Remote support
• MSRA
• RDP
• TEAMs
• Webex
  Hardware Deployment

ServiceNow

• Ticket management
• Ticket assignment