IT Help Desk / Desktop Support Technician

We are seeking an IT Support Technician to provide technical assistance to users through phone, remote support, and hands-on troubleshooting.

Key Responsibilities

• Handle up to 30 support calls per day and provide excellent customer service.
• Troubleshoot printers, print queues, applications, networks, VPN, and Wi-Fi.
• Manage Active Directory accounts, password resets, account unlocks, and user attributes.
• Set up and support iPhones, iPads, video conferencing, and hardware deployments.
• Provide remote support using RDP, MSRA, Microsoft Teams, and Cisco Webex.
• Create, assign, update, and manage support tickets in ServiceNow.

Required Skills

• IT Help Desk, Service Desk, or Desktop Support experience.
• Knowledge of Active Directory, printer troubleshooting, networking, and remote support.
• Strong communication, customer service, and problem-solving skills.
• Ability to lift at least 50 pounds.

Preferred: IT call center experience and familiarity with iOS device support, Cisco video solutions, and ServiceNow.