Role: JIRA Governance & Platform Specialist

Location: Miami, FL (Hybrid – 4 days/week onsite)

Role Overview:

We are seeking a JIRA Governance & Platform Specialist to support and administer the Atlassian ecosystem, primarily JIRA and Confluence, within a structured and governance-driven environment.

This role focuses on day-to-day platform administration, request fulfillment, and operational support under a managed services model. The specialist will execute configurations, manage user access, and ensure adherence to established governance standards defined by the Center of Excellence (CoE).

This position is execution-focused and does not involve ownership of platform strategy, architecture, or governance design.

Key Responsibilities:

1. Request Management & SLA Delivery

• Handle incoming administration requests through a centralized ticketing system
• Prioritize and deliver requests in line with defined SLAs
• Maintain accurate tracking and provide timely status updates
• Escalate requests that fall outside defined scope or governance policies

2. JIRA Platform Administration

• Configure and maintain JIRA projects, issue types, workflows, and schemes
• Manage fields, screens, and automation rules within approved standards
• Ensure consistency across project configurations
• Support enhancements aligned with predefined governance guidelines

3. Confluence Administration

• Create and manage spaces, templates, and page structures
• Maintain permissions and access controls at space and page levels
• Ensure content organization aligns with enterprise standards

4. User Access & Security Management

• Provision and deprovision user access
• Manage roles, groups, and permission schemes
• Troubleshoot access-related issues
• Ensure compliance with access governance policies and audit requirements

5. Governance & Compliance

• Execute all configurations in alignment with established CoE standards
• Identify and flag non-compliant requests
• Maintain uniformity across JIRA and Confluence environments
• Support platform cleanup and standardization initiatives

6. Operational Support & Troubleshooting

• Investigate and resolve user-reported issues
• Address configuration inconsistencies and system errors
• Perform root cause analysis where applicable
• Escalate platform-level issues to appropriate teams

7. Documentation & Reporting

• Maintain accurate documentation of configurations and changes
• Ensure all activities are properly logged in the ticketing system
• Support reporting needs such as:
  • Request volumes
  • SLA adherence
  • Backlog tracking
  • Request categorization

Required Skills & Experience:

• 3+ years of hands-on experience administering JIRA and Confluence
• Strong understanding of:
  • Workflows, schemes, and permissions
  • Automation rules
  • Confluence space management
• Experience with Atlassian Cloud or Data Center environments
• Familiarity with SLA-driven support models
• Ability to work within structured governance frameworks
• Strong communication and documentation skills
• High attention to detail

Preferred Qualifications:

• Atlassian certifications (e.g., JIRA Administrator)
• Experience supporting enterprise-scale environments
• Background working in managed services, offshore, or shared services models
• Exposure to governance-controlled IT platforms