Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our healthcare industry team in Columbia, South Carolina. In this role, you will provide comprehensive technical support to end users across multiple locations, ensuring smooth IT operations and resolving technical challenges. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and fast-paced environment.

Responsibilities:
Deliver on-site IT support to users across multiple locations, addressing both hardware and software issues.
Troubleshoot and resolve break/fix technical problems to ensure minimal downtime.
Manage and respond to service tickets using tools such as Zoho Manage Engine and ServiceNow.
Maintain and administer Active Directory environments effectively.
Provide exceptional customer service and technical assistance with minimal supervision.
Collaborate with team members to streamline IT processes and improve system functionality.
Travel locally to provide direct support within the organization and surrounding areas as needed.
Ensure timely documentation of issues and solutions within ticketing systems.
Stay updated on emerging IT trends and solutions to enhance support services.

Requirements

At least 1 year of experience in IT help desk or technical support roles.
Proficiency in troubleshooting and resolving issues within Microsoft Windows environments.
Familiarity with Active Directory management and configurations.
Experience working with ticketing systems such as ServiceNow or Zoho.
Strong problem-solving skills and ability to communicate effectively with users.
Ability to work independently and deliver reliable support with minimal supervision.
Willingness to travel locally within the organization and surrounding areas.
Knowledge of basic IT troubleshooting techniques and tools.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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