Help Desk - Local to Harrisburg only

Key Responsibilities:

• You will be a team member of the Technical Services Support Team.
• This position will be primarily responsible for client endpoint support for laptops, tablets, mobile phones to include troubleshooting and maintenance of the following:

Create PowerShell scripts for reporting and automation.

Microsoft Teams video, meetings, collaboration support.

Office 365 productivity application support.

Troubleshoot desktop/laptop/mobile device issues hardware and software.

Utilize SCCM, Intune, and AD Group Policies to keep devices updated, distribute software, and apply controls to maintain security of end-point devices.

Qualifications/Requirements

• Expert Level - composing clear well formatted technical documentation for end-users and technical support teams.
• Expert Level - providing Microsoft Windows OS support in an enterprise environment.
• Expert Level - SCCM and MDM to manage Windows, iOS, and Android end user devices.
• Highly Proficient - Active Directory, Groups/Users/Group Policy Management.
• Highly Proficient - installing, configuring, supporting apps on mobile phones in an enterprise environment.
• Highly Proficient - supporting Microsoft Teams issues, conference room setup and support.
• Highly Proficient - supporting mobile users, laptops/tablets/smart phones.
• Highly Proficient - troubleshooting web browser application issues.
• Proficient - scripting skills (VB Script, PowerShell).

Desired Characteristics

• Change oriented actively generates process improvements; supports and drives change and confronts difficult circumstances in creative ways.
• Demonstrated customer focus, building strong customer relationships, and providing timely and courteous technical support.
• Strong analytical skills strong problem-solving skills, can communicate in a clear manner and effectively evaluates information to make decisions; anticipates obstacles and develop plans to resolve them.
• Strong team player collaborates well with others to solve problems and actively incorporates input from various sources.
• Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and/or industry activities.