Digital Messaging QA Production Analyst (Contract)
Contract Duration: 6 months (W2)
Location: 100% Remote
Pay Range: $36-$42/hour (W2)
Schedule: Full-time
About the Role
We are seeking a Digital Messaging QA Production Analyst to support high-volume digital messaging campaigns across Email, Push Notifications, and SMS. This role is part of a Digital Commerce Operations team and is responsible for ensuring executional quality, accuracy, and deployment readiness prior to campaign launch.
The ideal candidate has hands-on Salesforce Marketing Cloud (SFMC) experience, a strong QA mindset, and is comfortable validating campaigns in fast-paced, deadline-driven environments.
Key Responsibilities
- Perform end-to-end QA for Email, Push, and SMS campaigns, including front-end content and back-end configuration
- Validate campaign setup in Salesforce Marketing Cloud (SFMC), including targeting, personalization, and deployment settings
- Ensure campaigns are fully deployment-ready prior to launch
- Review and validate creative assets, copy, links, calls-to-action, and promotional details
- Test click-throughs, dynamic content, and personalization logic to ensure accuracy
- Own and maintain QA documentation from execution through final approval
- Partner with Marketing, Operations, Creative, CRM, and Product teams to resolve issues
- Clearly document and communicate QA findings to support operational transparency
- Support high-volume campaign execution while maintaining a high standard for accuracy and quality
Required Qualifications
- Bachelor s degree or equivalent professional experience
- 3+ years of hands-on Salesforce Marketing Cloud (SFMC) experience
- 3+ years of experience in digital messaging QA, email operations, or production roles
- Strong understanding of deployment QA and pre-send validation
- Working knowledge of HTML with the ability to read and identify errors
- Exceptional attention to detail and organizational skills
- Ability to work effectively in fast-paced, deadline-driven environments
- Strong written and verbal communication skills
- Comfortable collaborating cross-functionally
- Adaptable and able to manage last-minute changes
Preferred Qualifications
- Experience QA ing Push and SMS campaigns
- Familiarity with Airship (Push) and/or Attentive (SMS)
- Experience using Litmus or similar email testing tools
- Familiarity with project management tools (e.g., Smartsheet)
- Basic HTML coding experience
- AMP script familiarity
- Experience with marketing analytics or tagging for tracking and reporting
What Success Looks Like
- Campaigns are accurate, compliant, and error-free before launch
- Issues are proactively identified and clearly communicated
- QA documentation is thorough, consistent, and audit-ready
- Strong collaboration with cross-functional partners
- High-quality execution under tight timelines
Additional Details
- Work model: Fully remote
- Equipment: Company-provided computer
- Contract extension / conversion: Strong possibility based on performance and business needs
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employee s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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