Program Manager, Zoom Communication Platform

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In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta".

About this Position

The Program Manager for the Zoom Communications Platform (PMZ), will work directly with key stakeholders to define and implement the integration of Zoom into Primerica's communication eco-system. The PMZ will serve as our principal liaison with the Zoom corporate team as well as the Field. They will be responsible for overseeing and realizing value from our vendor relationship with Zoom. They will work with senior home office and Field leaders to ensure our communications and change management support successful onboarding, training and adoption of our Zoom communications tool. They will provide guidance to IT, Business, and Project team members, providing business objectives and connect features to those objectives to deliver concrete, high business value over time. The program manager will work with key stakeholders across the organization to identify ways Zoom can enhance our sales and further our strategic vision. This role will help support meeting the organization's regulatory and compliance requirements as it relates to storage of "off-channel" communications. They will work with Legal and Compliance to ensure adoption and use of approved tools and migration away from legacy or sunset tools and messaging platforms that fail to meet regulatory compliance requirements. Moreover, the PMZ will be responsible for gaining Field acceptance of Zoom, will communicate with the Field regarding Zoom's benefits including developing and delivering Field communications and training via presentations, webinars, virtual hierarchy meetings, etc.

Responsibilities & Qualifications

Set the Vision and Strategy
Collaborate with the senior levels of management, marketing, training, communications, Field leaders and legal/compliance teams to:

• Ensure that Zoom is integrated into our organization.
• Define how best to describe the benefits of using Zoom, the time saved by using a centralized enterprise tool, and improved metrics to drive improved communications and activities with Clients and Representatives by using Zoom.
• Act as an ongoing champion for Zoom both internally and with the Field and actively promote new features and functionality available through Primerica's Zoom program.
• Lead cross functional teams in delivering maximum value from our Zoom relationship.
• Serve as our liaison to Zoom Corporate.
• Fully implement and maximize the benefit of our contract with Zoom.
• Be our primary interface with the Field on Zoom communications and addressing their technical issues.

Manage the Program Teams' Workload

• Lead and guide all stakeholders and contributing parties who have a connection to Zoom.
• Engage with the talent needed to make Zoom successful.
• Provide guidance to ensure Zoom works with our other tools.
• Lead stakeholder discovery sessions and demos for senior level internal stakeholders (IT, marketing, operations, legal & compliance, etc.), vendor partners (product and service providers, systems integrators, interactive agencies, development partners, etc.), as well as senior Field leaders to help define what collaboration will be necessary to work through the Zoom road map. In addition to strong technical skills, this position must be able to function well in high performing, agile, integrated product teams and have proven communication skills.

Know the Business and Technology Need

• Assess process and system use and be laser focused on KPIs to track progress and manage changes quickly relative to Zoom. Will work with the data and analytics team to link metrics and analytics to underlying business objectives from the outset; establish and track metrics to see how often featured are utilized and which features are most valuable; and how use of product influences other behaviors.
• Identify opportunities for improvement. Defining what "better" looks like is a central responsibility. This requires a strong understanding of technology and user-experience issues in order to make the right tradeoffs in deciding on the product features to develop that encourage repeated use and overcome the barriers that deter Reps from realizing value from Zoom.

Collaborate and Present to Stakeholders
Collaborate with the management, operations, technology, marketing, training, communications, senior Field leaders and legal/compliance teams to:

• Market and explain Zoom's functionality and attributes in a clear and compelling way.
• Help define how best to describe the benefits of adoption and use of Zoom in our business.
• Provide the analysis necessary to achieve our Zoom goals and evaluate the priority of new features and functionality the Field wants incorporated into Zoom.
• Consider ways to reduce expenses by using Zoom's technology and sunsetting comparable legacy systems.
• Coordinate Zoom-related activities.

Training and Support

• Work closely with marketing and senior Field leaders to develop and execute robust communications and training programs for the Field and home office.
• These communications will include, but are not limited to, announcements, presentations to the Field, training modules for POL, Zoom webinars as well as executive and Field working group presentations.
• Troubleshoot Field technical issues with key stakeholders.

Required Education and Experience

• Bachelor's degree or 8-10 equivalent experience in Business, Technology, and Management

Preferred Certifications or Licenses

• Project Management Professional License (PMP)
• Agile Scrum
• SAFE certification

FLSA status:
This position is exempt (not eligible for overtime pay):
Yes

Our Benefits:

• Day one health, dental, and vision insurance
  
• 401(k) Plan with competitive employer match
  
• Vacation, sick, holiday and volunteer time off
  
• Life and disability insurance
  
• Flexible Spending Account & Health Savings Account
  
• Professional development
  
• Tuition reimbursement
  
• Company-sponsored social and philanthropy events
  

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.