Cisco Infrastructure Engineer (LEVEL III) $30.00

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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:Cisco Infrastructure Engineer (LEVEL III)
JOB REF#:
Duration:12+ Months (On-going Contract)
Location:ONSITE - Buffalo, WV 25033
Pay Rate:$30.00 per hour (W2 ONLY)

** This is role is 100% ONSITE, no remote work offered - LOCAL CANDIDATES ONLY!! **

HOURS: 8:00 AM 4:30 PM; Rotational shifts may apply based on project needs.

Tier 3 (L3) IT Infrastructure Engineer comprise a technical team that deals with technical problems, including:
Provide L3 support across LAN/WAN, covering configuration, troubleshooting, and issue resolution.
Part of Site Services, handling end-user and project-based network support, including infrastructure and conference room systems.
Manage network infrastructure (switches, cabinets), including installation and upgrades.
Ensure proactive issue management aligned with project needs.
Coordinate with vendors and stakeholders for quotes and execution.
Troubleshoot, configure, database administration, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
Deploy solutions to new problems with expertise in a company and is the go-to person for solving difficult issues.
Provide support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents that cannot be resolved by Tier 1 (L1) and providing support for software and hardware technical problems.
Provide front-line interface between our customer and the Product & Engineering team and operates as a second level of support after basic user-level Remote Support (L1).
Provide customer support by resolving technical support incidents or service requests in accordance with applicable service level agreements.

RESPONSIBILITIES INCLUDE:

Network (LAN, WAN and Wireless):
Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, and Cisco standard protocols
Support IT Cabling, Infrastructure Planning, and Design (ie of scope work -cable patching, switch config/deploy, port enable/disable, analyze network traffic).
TCP/IP, DHCP, Subnetting, VLAN, POE.
Experience with packet capturing example: Wire Shark.
Network maintenance, support and refresh.
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.

Data Center (Server Room) Management:
Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.).
Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.

Server Management:
Administering Windows server operating systems (e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair).
DHCP, DNS, Print Server, File Shares, Microsoft SCCM.
Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution.
Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS.
Providing server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware.
Knowledge of Server 2012/2016 Policy and Security Management.

Critical plant floor hardware support: (ie -MFG support (GALC, AER creation, PTCS, etc.).
ANDON and PLC (Programmable Logical Controls) support knowledge.
First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME s).
Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management.
Ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
Provide On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime Site Management.
Provide conference room support/Meeting support.

REQUIRED SKILLS/EXPERIENCE:
3+ years of experience performing Level 3 Network Support.
Strong experienced with Cisco Networking, including Cisco LAN/WAN and network hardware (switches, cabinets), including installation and upgrades.
Experience Administering Windows server operating systems (e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair)
Experience providing end-to-end network support with effective troubleshooting and escalation.
Excellent communication and coordination skills for cross-functional collaboration.
Knowledge of TCP/IP, DHCP, Subnetting, VLAN, and POE

DESIRED - Added bonus if you have (Preferred):
Cisco CCNA Certified
Previous experience supporting a large corporate, manufacturing environment.
Experience supporting and troubleshooting Business and Mission Critical applications.
Knowledge of Cisco Voice over IP hardware/software/server operation/configuration.
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software analyze, resolve, respond to, and document end user inquiries.
Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools.
Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
Troubleshoot Operating System issue. Connection issues with LAN/WAN.

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans