Description We are seeking a Senior Technical Business Analyst to be responsible for defining and translating complex business and technical requirements to support Xfinity Mobile and Comcast Business Mobile (CBM) products. This role serves as a subject matter expert in mobile functionality, systems architecture, system integrations, and API design supporting initiatives from discovery through post-production. The role collaborates closely with product owners, architects, UX teams, developers, and QA partners to ensure exceptional customer experiences, accurate technical implementation, and the delivery of high-quality product features.
This role also supports CBM provisioning and sales order systems, customer journey communications (email/SMS), and the creation of user-friendly requirements that ensure both accurate system behavior and seamless end-to-end customer experiences.
Key Responsibilities:- Collaborate with architects, product owners, UX leads, development teams, and vendors to define business and technical requirements and drive successful delivery across all project phases.
- Create detailed system specification artifacts such as: User stories and traceability to requirements, API interaction documentation, digital workflows, use cases, and data mappings, and sequence diagrams and call flows.
- Write Swagger specifications in YAML for REST APIs, defining endpoints, operations, inputs/outputs, error handling, and authentication.
- Create JSON API payloads representing sample request/response data for front-end-back-end communication.
- Analyze third-party XML API specifications using tools such as SOAP UI.
- Develop clear and groomed front-end and back-end user stories in Jira including payloads, error messaging, business rules, UI interactions, sequence diagrams, endpoints, acceptance criteria, and implementation details.
- Capture test data needs and create corresponding Jira tickets to support unit and in-sprint QA testing.
- Provide end-to-end test plans aligned to sprint schedules; support QA validation to ensure development meets requirements.
- Actively participate in Agile ceremonies (sprint planning, daily standups, reviews, retrospectives, and scrums of scrums).
- Support customer journey email/SMS development by drafting clear, user-friendly verbiage and validating communications against requirements.
- Conduct discovery and analysis for CBM provisioning, order entry, and support systems to define feature requirements for the CBM Plan of Record.
- Document customer-facing behaviors, system interactions, and foundational feature requirements.
- Work cross-functionally on solution design, user experience, learning documentation, and operational readiness throughout the lifecycle.
- Collaborate with end users to document needs and translate into comprehensive system requirements.
- Identify system impacts, risks, and dependencies across interconnected systems.
- Support troubleshooting efforts and validate customer communication execution for accuracy.
- Consistently exercise independent judgment and discretion on significant matters.
- Maintain regular, punctual attendance and meet in-office expectations.
Requirements Qualifications:- Bachelor's degree or equivalent experience.
- 5-7 years of experience as a Business Analyst or Technical Business Analyst in a complex enterprise environment.
- Strong expertise in API design, REST/SOAP, JSON, XML, and Writing Swagger specifications in YAML.
- Experience with systems integration, systems architecture, Agile methodologies, full SDLC, Jira, and Confluence.
- Proven ability to write detailed technical documentation: SRS, data mappings, workflows, sequence diagrams, and customer journey documentation.
- Strong understanding of ecommerce platforms and ability to recommend solutions based on platform capabilities.
- Experience validating technical requirements against QA results, including troubleshooting discrepancies.
- Ability to collaborate with cross-functional teams (UX, developers, QA, product).
- Excellent analytical, communication, and problem-solving skills.
- Ability to work a flexible schedule when business needs require it.
Preferred Qualifications:- Professional certifications such as CBAP or PMP.
- Telecom domain knowledge, including mobile service lifecycle concepts.
- Experience with digital channels (web, mobile, apps, social).
- Prior involvement in customer communications, email/SMS journey mapping, and drafting user-friendly content.
- Experience supporting provisioning, sales order entry, or customer-support systems in a telecom or subscription-based environment.
- Experience with test planning, regression validation, and user acceptance processes.
- Experience leading projects or serving as a subject matter expert in complex environments.
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