Senior Manager, Enterprise Facilitation

Senior Manager, Enterprise Facilitation

The Senior Manager, Enterprise Learning Facilitation is a strategic leader responsible for leading and developing a team of learning facilitators and people leaders to deliver engaging and high-impact learning experiences across the entire company. This leader is ultimately accountable for the quality and effectiveness of learning facilitation across the enterprise.

This role is critical to a learning transformation journey, which involves redefining how value is delivered through learning strategies and solutions that drive high business value. Success requires a leader who can inspire, empower, and support a team of professionals , strategically planning, overseeing, and improving all aspects of the training delivery process , and building strong stakeholder relationships.

You will provide strategic leadership and creative vision for the function, developing and influencing the learning delivery strategy to ensure the highest value work is delivered. You will also establish and monitor key learning performance metrics to measure and enhance business impact , using data to drive continuous improvement in facilitation quality.

The ideal candidate for this role is...

• A Visionary Leader: Defines a strategic direction for how a global organization delivers learning experiences and is passionate about guiding and supporting others to bring out the best in every team member. You are a thoughtful and inspirational leader that leads with head and heart while creating an environment that enables excellence.
• A Strategic Learning Partner: Anticipates future learning needs by staying current with trends and research, thinks and solves problems systemically, and balances long-term vision with execution rigor. You connect with stakeholder partners to understand and align strategic priorities.
• An Expert Facilitation Practitioner: Has a deep understanding of learning and coaching principles and frameworks and what it takes to deliver high quality, transformational learning experiences in an efficient and well managed way at scale. You have experience with multi-modal facilitation (in-person, virtual).
• An Influential & Impactful Partner: You are an effective communicator and storyteller, able to craft data-supported stories about complex issues and tailor your message to suit a diverse set of audiences including senior leaders. You skillfully influence leaders and partners to ensure the effective adoption of learning initiatives.
• An Experienced People Manager: Has a proven track record of leading and developing teams of learning professionals. You are passionate about coaching and mentoring your direct reports and fostering a culture of continuous improvement

Here is what you will need to be successful:

• Exceptional leadership and management of a team of learning facilitators and people leaders.
• Ability to develop and execute a comprehensive strategy for learning delivery.
• Strong partnership with senior leaders to understand business needs and translate them into effective learning solutions.
• The ability to adjust delivery seamlessly based on learner engagement and needs, ensuring a balance between interactive and instructional techniques.
• Demonstrated history of defining and implementing robust evaluation models and data analytics to measure the impact of all learning products.
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment.
• Proactively share recommendations and collaborate with stakeholders to identify emerging needs and gaps based on data insights.
• High level of initiative, ownership, and a customer-centric mindset.
• Ability and willingness to travel domestically (~30% of the time).

Basic Qualifications:

• Bachelor's Degree
• At least 5 years of experience in learning facilitation
• At least 5 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
• At least 5 years of experience with client consulting
• At least 3 years of experience in people leadership with 3 or more direct reports

Preferred Qualifications:

• Advanced degree in Communications, Learning and Development, or Organizational Design/Effectiveness
• At least 8 years of experience in learning facilitation
• At least 8 years of experience in project management, program management or a combination (planning, executing, tracking, reporting)
• At least 8 years of experience with client consulting
• At least 5 years of experience in people leadership including as a leader of leaders
• Certification in a recognized team or personality assessment (e.g. CliftonStrengths, MBTI, Hogan, etc.)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $163,900 - $187,100 for Sr. Learning Manager

Richmond, VA: $149,000 - $170,000 for Sr. Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).