Description Network Engineer (NOC )We are seeking a Network Engineer with strong Network Operations Center (NOC) experience to support and maintain network environments across multiple client infrastructures. This role focuses on monitoring network health, responding to alerts, troubleshooting outages, and ensuring stable and secure connectivity across distributed networks.
The ideal candidate has experience working in a managed services or multi-client environment, supporting network infrastructure through monitoring platforms and escalation workflows. This role requires someone who is comfortable responding to alerts, diagnosing network incidents, and maintaining uptime across complex environments.
Key Responsibilities- Monitor network infrastructure using NOC monitoring platforms to ensure network availability and performance.
- Respond to alerts and incidents related to network connectivity, access points, routing issues, and firewall events.
- Troubleshoot outages and escalate or resolve issues impacting network services.
- Participate in operational incident response and follow structured troubleshooting methodologies during service disruptions.
- Deploy, configure, and maintain network infrastructure including routers, switches, firewalls, and wireless access points.
- Support network environments across multiple client infrastructures and distributed locations.
- Assist with network upgrades, configuration updates, and infrastructure improvements.
- Assist with implementation and maintenance of network security practices and firewall configurations.
- Support multiple firewall platforms and maintain network segmentation and access control policies.
- Maintain accurate documentation of network configurations, incident response procedures, and troubleshooting steps.
- Provide technical updates and reporting during operational incidents or troubleshooting activities.
- Follow best practices for operational documentation and escalation procedures within the NOC environment.
- Work closely with engineering teams and internal stakeholders to resolve network issues and improve infrastructure reliability.
- Provide technical support and guidance to internal teams and client stakeholders when network incidents occur.
- Stay current on networking technologies, monitoring tools, and operational best practices related to network infrastructure and security.
Requirements Required Qualifications
- 3-5 years of experience supporting network infrastructure in a Network Operations Center (NOC), network engineering, or infrastructure support role.
- Experience working in aManaged Service Provider (MSP) or multi-client environmentsupporting multiple networks.
- Strong troubleshooting skills with experience diagnosing network outages and responding to monitoring alerts.
- Experience supportingrouters, switches, wireless networks, and multiple firewall platforms.
- Solid understanding of networking technologies includingTCP/IP, DNS, DHCP, VLANs, routing, and switching concepts.
- Experience responding toalerts, escalations, and service incidents within a NOC environment.
- Familiarity with network monitoring and diagnostic tools used for troubleshooting and infrastructure visibility.
- Ability to clearly communicate technical findings and provide updates during incident response situations.
- Experience supportingmulti-network or multi-site environmentsis beneficial.
- Strong analytical skills and attention to detail are important for success in this role.
- Experience supportinglarge or distributed network environmentsacross multiple locations or campuses.
- Experience working with network vendors such asMeraki, Fortinet, UniFi, WatchGuard, SonicWall, Cambium, or similar platforms.
- Familiarity with network monitoring tools such asAuvik, Wireshark, SolarWinds, or similar platforms.
- Networking certifications such asCompTIA Network+, CCNA, or equivalent.
- Associate or Bachelor's degree inComputer Information Systems, Information Technology, or a related field.
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