Network/Telecom Specialist- Onsite -In Person Interview

***In Person  Interview  *** Very long term project; initial PO for 1 year, expect to go for 4+ years ***Onsite***

Job Description:

Tier I Will Provide

• Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
• Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
• Receiving, triaging, documenting, and tracking support tickets through resolution.
• Troubleshooting network, telecom, and connectivity issues affecting 911 operations.
• Communicating with:
  • 911 Directors and Supervisors
  • Telecommunications carriers
  • Service providers
  • Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.
• Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.
• Maintaining documentation, ticket narration, and operational logs in Salesforce.
• Supporting operational continuity during emergencies, severe weather events, and disaster response situations.
• Monitoring network security, system health, and telecommunications performance across PSAPs statewide.
• Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
• Providing customer-service-focused support to PSAP personnel throughout North Carolina.

Position Details

• The role is an IN-PERSON position at 3900 Wake Forest Road, Raleigh NC 27609.
• Help desk / incident management
• Telecommunications support
• Public safety communications support
• The position supports mission-critical emergency communications infrastructure for the state.

Skills/Requirements

• Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required 3 Years
• Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Required 3 Years
• Strong writing skills to maintain organized documentation Required 3 Years
• Knowledge of network cabling, network classification and network topology Required 3 Years
• Experience with VOIP technologies is a plus Highly desired 3 Years
• Experience in a NOC environment is preferred Highly desired 3 Years