Network/Telecom Specialist- Tier I

Raleigh, NC, US • Posted 6 hours ago • Updated 6 hours ago
Contract Corp To Corp
Contract W2
6 Months
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Network/Telecom Specialist- Tier I

Summary

We are looking for Network/Telecom Specialist- Tier I - Onsite for our client in Raleigh NC

Job Title: Network/Telecom Specialist- Tier I

Job Location: Raleigh NC

Job Type: Contract

Job Overview:

Requirement/Must Have:

  • Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
  • Knowledge regarding at least one of the following vendor products: Juniper, VMWare, Microsoft, Cisco.
  • Strong writing skills to maintain organized documentation.
  • Knowledge of network cabling, network classification and network topology.
  • Experience with VOIP technologies is a plus.
  • Experience in a NOC environment is preferred.

Responsibilities:

  • Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
  • Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
  • Receiving, triaging, documenting, and tracking support tickets through resolution.
  • Troubleshooting network, telecom, and connectivity issues affecting 911 operations.
  • Communicating with 911 Directors and Supervisors, Telecommunications carriers, Service providers, Internal Board and AT&T Tiger Team regarding outages, maintenance, and incident response.
  • Escalating complex incidents to Tier II and Tiger Team technicians, or additional vendors and carriers when needed.
  • Maintaining documentation, ticket narration, and operational logs in Salesforce.
  • Supporting operational continuity during emergencies, severe weather events, and disaster response situations.
  • Monitoring network security, system health, and telecommunications performance across PSAPs statewide.
  • Coordinating reroutes or alternate communications paths during outages or call surges to maintain uninterrupted 911 service.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10516350
  • Position Id: NC_NTSP_0603
  • Posted 6 hours ago
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