Junior Automation Engineer

North Carolina, NC, US • Posted 1 hour ago • Updated 1 hour ago
Contract Independent
Contract W2
On-site
$32.00 - $34.00/hr
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Job Details

Skills

  • Employment Authorization
  • Problem Solving
  • Onboarding
  • Test Execution
  • Customer Engagement
  • Workflow
  • Issue Resolution
  • Sprint
  • Telephony
  • Software Engineering
  • Scripting
  • Python
  • Software Testing
  • Test Methods
  • Communication
  • Collaboration
  • Testing
  • Genesys
  • Generative Artificial Intelligence (AI)
  • Amazon Web Services
  • Cloud Computing
  • Software Development
  • Quality Assurance
  • Banking
  • Customer Experience
  • Interactive Voice Response
  • Professional Development
  • Automated Testing
  • Artificial Intelligence

Summary

Junior Automation Test Engineer (IVR & Chat)

Location: Charlotte, NC (Hybrid; three days onsite, two days remote)

Contract: 12-to-24-month engagement through Brooksource, with potential for future conversion based on performance and business need

Compensation: $32 - $34 per hour (first year on contract, depends on experience)

Work Authorization: Sponsorship is not available for this role.

Brooksource is seeking a motivated Junior Automation Test Engineer to join our Fortune 200 Banking partner's IVR and Chat team in Charlotte, NC. This hybrid role (three days onsite, two days remote) is ideal for early-career professionals interested in test automation, quality assurance, or software engineering. As part of the team supporting customer experience platforms across both the Auto and Bank business units, you will help test and validate Interactive Voice Response (IVR) and chat-based customer interactions while contributing to the team's growing automation initiatives.

This is an excellent opportunity for an early-career engineer, QA professional, or developer interested in transitioning into test automation. The ideal candidate is eager to learn, enjoys solving problems, and is motivated to take ownership of work in a highly collaborative environment. You will spend your initial onboarding period learning our client's testing processes, telephony platforms, and customer experience workflows before gradually taking ownership of test execution, automation scripting, and support of IVR and chatbot initiatives.

Role Responsibilities:
  • Support testing efforts for IVR, contact center, and chatbot applications across Auto and Bank organizations
  • Create, execute, and maintain manual and automated test cases
  • Develop and maintain Python-based automation scripts for customer interaction workflows
  • Validate functionality, performance, and customer experience across voice and chat channels
  • Analyze test results, document defects, and collaborate with development teams on issue resolution
  • Assist with automation initiatives for IVR and chatbot testing
  • Participate in sprint planning, backlog refinement, and story validation activities
  • Collaborate with product owners, developers, business analysts, and QA team members
  • Learn and support telephony and conversational AI technology ecosystems
  • Continuously identify opportunities to improve testing efficiency through automation

Required Qualifications:
  • 0-1 years of experience in Software Testing, QA, Test Automation, Software Engineering, or a related field
  • Experience developing scripts or applications using Python
  • Understanding of software testing concepts and QA methodologies
  • Exposure to test automation frameworks or automated testing practices
  • Ability to troubleshoot issues and analyze test results
  • Strong communication and collaboration skills
  • Demonstrated willingness to learn new technologies and take on additional responsibilities

Preferred Qualifications:
  • Experience supporting chatbot or conversational AI solutions
  • Experience testing IVR (Interactive Voice Response) systems
  • Exposure to contact center technologies such as Genesys, NICE, or similar platforms
  • Exposure to AI platforms such as Claude, Google Gemini, or other generative AI chatbot solutions
  • Experience with automated testing of voice or chat applications
  • Basic understanding of AWS cloud services
  • Prior software development experience and an interest in transitioning into QA/Test Automation

What is in it for you:
  • Opportunity to work with a Fortune 200 Banking partner on innovative customer experience platforms
  • Long-term contract with potential for future conversion based on performance and business need
  • Collaborative, growth-oriented team culture
  • Hands-on experience with IVR, chatbots, and automation technologies
  • Professional development and learning opportunities in test automation and conversational AI

Brooksource and Eight Eleven Group provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

#LI-MG1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110651
  • Position Id: a1Wcv000000vIeXEAU
  • Posted 1 hour ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks: 

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. 

 Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

  • Gold Microsoft Partner – Cloud Platform
  • Gold Microsoft Partner – Data Analytics
  • Silver Microsoft Partner – Data Platform
  • Silver Microsoft Partner – Security
  • Silver Microsoft Partner – Application Development
  • Silver Microsoft Partner – Data Center
  • AWS Partner
  • Salesforce Partner
  • Salesforce – Authorized Training Provider
  • Salesforce Talent Alliance Employer
  • Tableau Services Partner
  • Snowflake Partner
  • Google Cloud Platform (GCP) Services Partner

Awards (Extended):

  • Best Places to Work 2022, Charlotte Business Journal, 2022
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
  • Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
  • 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
  • Top Workplaces, Indy Star, 2019
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
  • Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
  • Top Work Places, Indy Star, 2018
  • Best Places to Work, Jacksonville Business Journal, 2018
  • Best Places to Work, Charlotte Business Journal, 2018
  • Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
  • Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
  • Best Places to Work, Best Places to Work in Kentucky, 2017
  • Best Places to Work, Best Places to Work in Kentucky, 2016
  • Best Places to Work, Jacksonville Business Journal, 2016
  • Top Workplaces, The Indianapolis Star, 2016
  • Top Workplaces, Indianapolis Star, 2015
  • Best Places to Work, Charlotte Business Journal, 2015
  • Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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