Desktop/AV Support

Description
The Desktop Break/Fix & Audio Visual Support Technician is responsible for providing hands-on technical support for end-user computing devices and audiovisual systems. This role focuses on diagnosing, repairing, and resolving desktop, laptop, peripheral, and AV-related issues while delivering high-quality customer service in a fast-paced environment.
Key Responsibilities
Desktop & End-User Support
Provide on-site and remote break/fix support for desktops, laptops, printers, mobile devices, and peripherals
Diagnose, troubleshoot, and resolve hardware and software issues related to Windows and/or macOS environments
Install, configure, and upgrade operating systems, applications, and hardware components
Image, deploy, and decommission end-user devices following company standards
Support user accounts, passwords, and access via Active Directory, Azure AD, or similar systems
Document incidents, resolutions, and asset updates in the IT ticketing system
Escalate complex issues to appropriate Tier 2/3 teams as required
Audio Visual (AV) Support
Set up, test, and support conference room and classroom AV equipment (projectors, displays, microphones, speakers, cameras)
Provide live meeting support for in-room and hybrid meetings (Teams, Zoom, Webex, etc.)
Troubleshoot AV connectivity issues, including HDMI, USB, wireless display, and conferencing systems
Perform routine maintenance and equipment checks on AV systems
Coordinate with vendors for AV repairs, upgrades, and installations
Customer Service & Operations
Deliver professional, courteous, and timely support to end users and executives
Follow IT service management (ITSM) processes and SLAs
Maintain accurate asset inventory and technical documentation
Participate in on-call rotation or after-hours support as needed
Required Qualifications
2+ years of experience in desktop support, help desk, or IT support roles
Strong knowledge of Windows 10/11 and/or macOS troubleshooting
Hands-on experience with desktop/laptop hardware repair and peripheral support
Working knowledge of AV equipment and conferencing technologies
Familiarity with ticketing systems (Ivanti, ServiceNow, Jira, etc.)
Strong communication and customer service skills
Ability to lift and move AV or IT equipment (up to standard workplace limits)
Preferred Qualifications
Experience supporting Microsoft 365 and collaboration tools (Teams, Outlook, OneDrive)
Basic networking knowledge (TCP/IP, Wi-Fi, VPN)
Experience supporting executive or VIP users
Work Environment
On-site support required with occasional remote troubleshooting
May include conference rooms, offices, and data/IT closets
Some after-hours or event-based support may be required
Additional Skills & Qualifications
Skills: Strong interpersonal and verbal communication skills, good written communication skills, mechanical aptitude, and the ability to disassemble and reassemble small precision instruments.
Independence: Ability to work independently with minimal supervision.
Education: Typically requires a high school diploma, associate degree, or bachelor's degree.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Norwood, MA.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Norwood,MA.
Application Deadline
This position is anticipated to close on Apr 4, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.