Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Doral, Florida. This Long-term Contract position focuses on supporting day-to-day desktop operations, resolving user issues efficiently, and maintaining a stable Microsoft Windows 10 environment. The ideal candidate brings strong troubleshooting ability, clear communication, and a service-oriented approach to end-user support.

Responsibilities:
Provide first- and second-level technical support for end users, addressing issues related to hardware, software, and network connectivity in a Windows 10 environment.
Manage Active Directory tasks such as creating and updating user accounts, resetting passwords, adjusting permissions, and applying group policy changes.
Diagnose and resolve problems affecting desktops, laptops, printers, mobile devices, and commonly used business applications.
Respond to and track support requests through a service desk platform, ensuring accurate documentation and timely follow-up on each ticket.
Set up, configure, and maintain workstations, peripheral devices, and endpoint protection tools to support daily business operations.
Communicate clearly with users throughout the support process, delivering a positive service experience while escalating more complex issues when appropriate.

Requirements

Hands-on experience providing desktop or help desk support in a Microsoft Windows environment.
Working knowledge of Windows 10 administration, troubleshooting, and end-user support practices.
Experience using Active Directory for account maintenance, password resets, permissions, and related user management tasks.
Ability to troubleshoot basic to intermediate issues involving hardware, software, printers, and connectivity.
Familiarity with service desk or ticketing systems and the importance of clear issue documentation.
Strong customer service and communication skills with the ability to support users professionally and efficiently.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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