Apolis
Apolis

US_East | Programme Manager_L2

Miami, FL, US • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
6 Weeks
On-site
$65 - $70/hr
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Job Details

Skills

Summary

Initiative Lead

Location: Miami, FL (Hybrid)

Job Summary

We are seeking an experienced Initiative Lead to drive the strategy, governance, and execution of large-scale Contact Center Optimization initiatives. The ideal candidate will lead transformation programs, oversee portfolio delivery, manage budgets and vendors, and collaborate with business and technical stakeholders to deliver measurable business value.

Key Responsibilities

  • Lead the end-to-end strategy and execution of contact center transformation initiatives.
  • Drive modernization efforts involving Genesys Cloud CX, AI-enabled Agent Assist, and related technologies.
  • Establish portfolio governance, roadmap planning, and execution strategies.
  • Manage budgets, financial planning, and vendor performance.
  • Identify, assess, and mitigate project and portfolio risks.
  • Partner with business and technology leaders to define success metrics and measure ROI.
  • Provide leadership and oversight to Project Managers and cross-functional teams.
  • Serve as the primary escalation point for delivery issues and ensure operational excellence.
  • Promote continuous improvement and successful delivery across all workstreams.

Required Skills

  • Strong experience leading enterprise transformation and modernization programs.
  • Expertise in portfolio governance, program management, and strategic planning.
  • Experience with Genesys Cloud CX or enterprise contact center platforms.
  • Knowledge of AI-enabled contact center solutions and Agent Assist technologies.
  • Strong financial management, budgeting, and vendor management experience.
  • Excellent stakeholder management, leadership, and communication skills.

Preferred Skills

  • Experience with contact center modernization initiatives.
  • Knowledge of AI-driven customer experience platforms.
  • PMP, PgMP, Agile, or equivalent project/program management certification.

Qualifications

  • Bachelor''s or Master''s degree in Business, Information Technology, Engineering, or a related field.
  • 10+ years of experience leading enterprise programs or transformation initiatives.
  • Proven experience managing cross-functional teams, vendors, and strategic portfolios.
  • Strong leadership, analytical, and decision-making skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10106862
  • Position Id: 26-04325
  • Posted 1 day ago

Company Info

About Apolis

Founded 1996, RJT Compuquest, Inc. is an ERP and IT consulting services provider focused on providing innovative and successful business solutions. We are capable of working across all technology platforms, operating systems and infrastructures. RJT has experience in performing implementations, technical and functional upgrades, optimization projects, and full service staffing.

RJT consultants have real world experience across a broad spectrum of industries and can apply that knowledge to best face your business needs. Our recruiting process selects only the most highly qualified individuals for your project. If we cannot find the best consultant for your project, then we have a large pool of third-party consultants that we recruit from to ensure your business needs are met.

Our consultants have up to twenty years of business experience and an average of more than six years of IT and ERP experience. This means that the project team not only understands how systems work, they also understand how the technology impacts the business processes of organizations. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. The RJT team is committed to this goal.

When you leverage our exceptional recruiting and management capabilities and unparalleled client service skills, you take the most important step toward accomplishing your business goals. As a trusted advisor to companies of all sizes, we make it our business to become a specialized, physical extension of your team. We listen to your goals, assess your needs, and then take the steps necessary to achieve your objectives. Built on long-term, trusted client and employee relationships, RJT strives to consistently and efficiently plan, execute and deliver high quality services and results.

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