ITSYNTAX INC
ITSYNTAX INC

Call Center Systems Analyst Genesys Cloud & Amazon Connect - REMOTE

Remote • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
12 Months
Remote
Depends on Experience
Fitment

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  • Call Center Systems Analyst and Genesys Cloud and Amazon Connect

Summary

HI,

Hope your doing well

We have got you a Remote opportunity for Call Center Systems Analyst Genesys Cloud & Amazon Connect . Here is the job description have a look and let me know if your interested on this role.

JOB DESCRIPTION :::

Job Title: Call Center Systems Analyst Genesys Cloud & Amazon Connect

Location - REMOTE

Job Summary
Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.
Required Skills & Experience
5 8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations
Hands-on experience with:
Genesys Cloud
Amazon Connect
IVR technologies
Experience with contact center migrations to Genesys Cloud
Experience supporting:
Conversational AI
Chatbots
Virtual assistants
Digital self-service implementations
Familiarity with contact center platforms such as:
Genesys
NICE
Amazon Connect
Understanding of AI-enabled service capabilities including:
Agent assist
Knowledge retrieval
Automation
Intelligent routing
Understanding of healthcare domain
Strong analytical, communication, and collaboration skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX1d1245
  • Position Id: 8975619
  • Posted 1 day ago
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SR

Sai Ranga Mallula

Recruiter @ ITSYNTAX INC
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