CRM Project Manager

Key Responsibilities:

Program & Delivery Management

• Own end‑to‑end delivery of multiple cross‑functional programs involving Dynamics 365 CRM and integrated enterprise systems.
• Drive program planning, execution, tracking, and reporting across Agile/Scrum teams.
• Establish and maintain program governance, milestones, dependencies, and delivery timelines.
• Proactively identify, assess, and mitigate program risks and issues.

Stakeholder & Business Management

• Act as the primary interface between business stakeholders, product teams, and engineering.
• Facilitate requirement‑gathering workshops and translate business needs into clear, actionable deliverables.
• Manage stakeholder expectations through transparent communication, status updates, and escalation management.
• Ensure alignment between business priorities and technical delivery plans.

Requirements & Backlog Management

• Capture business requirements and translate them into features, epics, and user stories with clear acceptance criteria.
• Partner with Product Owners to maintain a prioritized and well‑groomed backlog.
• Ensure requirements are functionally sound, scalable, and aligned with Dynamics 365 best practices.

Agile & Scrum Execution

• Support Agile/Scrum ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
• Track sprint progress, delivery risks, and dependencies across teams.
• Drive continuous improvement in Agile execution, predictability, and delivery quality.

Functional Dynamics 365 CRM

• Strong techno functional skills and experience in CRM
• Provide functional guidance on Dynamics 365 CRM capabilities, configurations, and business processes.
• Collaborate with solution architects and engineering teams to validate functional designs.
• Articulate business requirements, create features, user stories for CRM solutions.
• Product owner expertise
• Understand CRM skills
• Ensure solutions align with enterprise standards, user experience expectations, and business outcomes.

Required Qualifications

• 6–8 years of experience in Program Management / Technical Program Management.
• functional experience with Microsoft Dynamics 365 CRM
• Hands‑on experience working in Agile/Scrum delivery models.
• Proven ability to capture and document requirements as features, epics, and user stories.
• Experience managing business stakeholders, cross‑functional teams, and complex dependencies.
• Strong risk management, problem‑solving, and decision‑making skills.
• Excellent communication skills—both written and verbal—with the ability to influence without authority.