Role: UX Program Manager
Location: Peoria, IL, (Onsite)
Duration:12+ Months Contract
Position's Contributions to Work Group:
Manage design operations, including intake processes and backlogs
Work closely with design managers on prioritization, goal-tracking, and resource planning
Drive review cadences, status updates, and timely delivery across product development lifecycles
Document and optimize frameworks, standard processes, and best practices for the design teams
Establish predictable, repeatable processes that help Studio leaders and contributors prioritize, plan, and execute multiple parallel projects
Foster cross-org transparency by working closely with Design, Research, Product, and Engineering leaders to create, maintain and publish reporting and dashboards that share project information and illustrate progress against goals
Work with the Manager of Program Management and cross-functional leadership to identify and implement new programs to raise the customer-experience bar for the entire Cat Digital organization
Facilitate knowledge sharing and collaboration across UX portfolio teams
Create seamless onboarding experiences and team-wide standards for new hires
Identify opportunities for training and support resources to enhance the team's capabilities
Facilitate cross-functional collaboration between design, business, and engineering teams
Provide regular updates and communicate effectively with key stakeholders
Escalate issues, anticipate trade-offs, and balance business needs with customer experience constraints
Education & Experience Required: Bachelor's degree or equivalent industry experience. 8+ years of successful experience as a Producer, UX Program Manager leading large projects through the full product development life cycle in a large, cross-functional in a user experience or design team.
Lead design operations: intake, backlog management, and prioritization.
Collaborate with design managers on goal-tracking and resource planning.
Drive review cadences and ensure timely delivery across product lifecycles.
Document and optimize frameworks, processes, and best practices.
Create and maintain dashboards and reporting tools for transparency.
Facilitate onboarding, training, and knowledge sharing.
Escalate issues and manage trade-offs between business and user needs.
Top 3 Skills
Program and Project Management Leading complex UX initiatives across teams.
Cross-functional Collaboration Aligning stakeholders and driving clarity.
Process Optimization with AI tools ( Copilot ) Creating scalable, repeatable workflows and frameworks.
Additional Technical Skills
(Required)
Program and Project Management Leading complex UX initiatives across teams.
Cross-functional Collaboration Aligning stakeholders and driving clarity.
Process Optimization Creating scalable, repeatable workflows and frameworks.
Experience managing UX programs and Research integration
(Desired)
Deep understanding of human centered design
Agile and Waterfall methodologies
Soft Skills
(Required)
Strong written and verbal communication.
High attention to detail.
Ability to manage multiple priorities under tight deadlines.
Sense of ownership, urgency, and drive.
Ability to anticipate trade-offs and escalate issues effectively.
Typical task breakdown:
Lead design operations: intake, backlog management, and prioritization.
Collaborate with design managers on goal-tracking and resource planning.
Drive review cadences and ensure timely delivery across product lifecycles.
Document and optimize frameworks, processes, and best practices.
Create and maintain dashboards and reporting tools for transparency.
Facilitate onboarding, training, and knowledge sharing.
Escalate issues and manage trade-offs between business and user needs.
Interaction with team:
Lead design operations: intake, backlog management, and prioritization.
Collaborate with design managers on goal-tracking and resource planning.
Drive review cadences and ensure timely delivery across product lifecycles.
Document and optimize frameworks, processes, and best practices.
Create and maintain dashboards and reporting tools for transparency.
Facilitate onboarding, training, and knowledge sharing.
Escalate issues and manage trade-offs between business and user needs.
3 folks on WD team.
Working with product engineering and user Experience team (Stakeholders)
Work environment:
Lead design operations: intake, backlog management, and prioritization.
Collaborate with design managers on goal-tracking and resource planning.
Drive review cadences and ensure timely delivery across product lifecycles.
Document and optimize frameworks, processes, and best practices.
Create and maintain dashboards and reporting tools for transparency.
Facilitate onboarding, training, and knowledge sharing.
Escalate issues and manage trade-offs between business and user needs.
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