Job Summary

We are seeking an experienced Senior Business Analyst with 12+ years of IT and business analysis experience to bridge business needs with technology solutions. The ideal candidate will have expertise in requirements elicitation, business process analysis, stakeholder management, Agile delivery, data analysis, and digital transformation initiatives. The candidate will work closely with business stakeholders, product owners, architects, developers, QA teams, and project managers to define business requirements, improve business processes, and deliver enterprise-scale solutions.

Key Responsibilities

• Gather, analyze, document, and validate business, functional, and non-functional requirements.
• Conduct workshops, stakeholder interviews, brainstorming sessions, and Joint Application Development (JAD) sessions.
• Translate complex business needs into detailed functional specifications, user stories, and acceptance criteria.
• Analyze existing business processes and recommend process improvements and automation opportunities.
• Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Software Requirement Specifications (SRS), user stories, process flows, and use case documentation.
• Develop workflow diagrams, business process models, and system interaction diagrams using BPMN and UML.
• Collaborate with Product Owners, Solution Architects, Developers, QA teams, and business stakeholders throughout the SDLC.
• Perform gap analysis, root cause analysis, feasibility studies, and impact assessments.
• Support Agile ceremonies including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
• Define business rules, data mapping, validation rules, and process improvements.
• Coordinate User Acceptance Testing (UAT), test planning, defect management, and business validation.
• Analyze business and operational data to support strategic decision-making.
• Manage requirement traceability throughout the project lifecycle.
• Ensure solutions align with business objectives, compliance requirements, and organizational standards.
• Mentor junior Business Analysts and support enterprise transformation initiatives.

Required Technical Skills

Business Analysis

• Business Requirements Gathering
• Functional Requirements Analysis
• Non-Functional Requirements
• Business Process Modeling
• Gap Analysis
• Impact Analysis
• Root Cause Analysis
• Feasibility Analysis
• SWOT Analysis
• Business Rules Management
• Workflow Analysis
• Process Optimization
• Business Case Development
• Change Management
• Requirement Traceability Matrix (RTM)

Documentation

• Business Requirement Documents (BRD)
• Functional Requirement Documents (FRD)
• Software Requirement Specifications (SRS)
• User Stories
• Epics
• Features
• Acceptance Criteria
• Use Cases
• Process Flows
• Workflow Diagrams
• Functional Specifications
• Test Scenarios
• UAT Documentation
• Standard Operating Procedures (SOP)

Process Modeling

• BPMN
• UML
• Use Case Diagrams
• Activity Diagrams
• Sequence Diagrams
• Swimlane Diagrams
• Flowcharts
• Wireframes
• Mockups

Agile & Project Methodologies

• Agile Scrum
• Kanban
• SAFe
• Waterfall
• Hybrid Methodologies
• Sprint Planning
• Backlog Grooming
• Sprint Reviews
• Retrospectives

Data Analysis

• SQL
• Advanced Excel
• Data Mapping
• Data Validation
• Data Profiling
• Data Quality Analysis
• Reporting
• KPI Analysis
• Dashboard Analysis

Reporting & Visualization

• Power BI
• Tableau
• Microsoft Excel
• SSRS
• Google Looker (Preferred)

Tools

• Jira
• Confluence
• Azure DevOps
• Microsoft Visio
• Lucidchart
• Miro
• Figma (Basic)
• Draw.io

Database Knowledge

• SQL Server
• Oracle
• MySQL
• PostgreSQL

APIs & Integration

• REST APIs
• SOAP APIs
• JSON
• XML
• API Testing using Postman
• Integration Requirements Analysis

Cloud Knowledge

• AWS (Basic Understanding)
• Microsoft Azure
• Google Cloud Platform (Preferred)

SDLC Knowledge

• Software Development Life Cycle (SDLC)
• System Integration
• Release Management
• Change Management
• Defect Lifecycle
• User Acceptance Testing (UAT)

Domain Experience (Preferred)

Experience in one or more of the following industries:

• Banking & Financial Services
• Healthcare
• Insurance
• Retail & E-commerce
• Telecommunications
• Manufacturing
• Government
• Logistics & Supply Chain
• Energy & Utilities
• Capital Markets

Required Qualifications

• Bachelor''s degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• Master''s degree (MBA or equivalent) is preferred.
• 12+ years of Business Analysis experience in enterprise IT environments.
• Strong expertise in Agile, Scrum, and traditional SDLC methodologies.
• Experience with business process improvement, digital transformation, and enterprise application implementations.
• Strong knowledge of SQL and data analysis techniques.
• Experience working with cross-functional teams and senior business stakeholders.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong communication, facilitation, negotiation, and presentation abilities.

Preferred Certifications

• Certified Business Analysis Professional (CBAP)
• PMI Professional in Business Analysis (PMI-PBA)
• Agile Analysis Certification (AAC)
• IIBA Certification of Capability in Business Analysis (CCBA)
• Certified Scrum Product Owner (CSPO)
• Professional Scrum Product Owner (PSPO)
• SAFe Agilist or SAFe Practitioner
• Scrum Master Certification (CSM/PSM)

Nice to Have

• Experience with AI/ML-enabled business solutions.
• Knowledge of Robotic Process Automation (RPA).
• Salesforce, ServiceNow, SAP, Oracle, or Microsoft Dynamics experience.
• Experience with cloud migration and digital transformation projects.
• Data governance and master data management knowledge.
• Familiarity with DevOps and CI/CD concepts.
• Basic understanding of data warehousing and ETL processes.
• Experience with enterprise architecture frameworks.