Solution Architect Remote Location

Job Summary: We now need someone with experience working at a Lead level. We are working to redesign a CI/CD pipeline for Amazon Connect so the pipeline uses AI to accelerate feature creation & delivery. Well need a lead whos skilled in this area. The skillset includes experience in designing, implementing, and supporting cloud-based contact center solutions. Strong hands-on expertise in Amazon Connect, Amazon Lex, AWS Lambda, Harness, CI/CD pipelines, Terraform, and GitHub Actions, with proven

Title: Lead Amazon Connect / AWS Contact Center EngineerLocation: Remote Level: Lead Focus: Amazon Connect + AI-enabled CI/CD + AWS Cloud AutomationRole OverviewWe are seeking a Lead Amazon Connect Engineer to help redesign and modernize a CI/CD pipeline for Amazon Connect, with a strong emphasis on using AI to accelerate feature development, testing, and delivery. The ideal candidate will be highly hands-on across Amazon Connect, AWS, Infrastructure as Code, DevOps automation, and contact-cente

Position: Lead Systems Engineer - Amazon Connect Location: Remote Job Description: The Lead Systems Engineer Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scal

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco