Communications Lead - ERP

Job#: 3026015

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: Communications Lead - ERP

Required: Experience communicating enterprise wide application changes

Candidate Location: Charlotte or Greensboro, NC area

On-Site Requirement: Flexible hybrid - able to come on-site as needed

Duration: 30 month contract

Type: W2 contract, paid hourly.

Industry: Banking

W2 Contract Pay: $75-95/hr; based on experience

Responsibilities:

1. Lead the program-wide communications strategy across the multiple project workstreams.

2. Develop and maintain a communications roadmap aligned with program scope, schedule, and dependencies.

3. Establish program standards for messaging, templates, tone, and approval workflows that follow our communication guidelines.

4. Ensure compliance with our PMLC, TDLC, and risk management routines in all communications.

5. Oversee Service Integrator execution of communication deliverables; review and approve content before release.

6. Define audience segmentation and stakeholder mapping for impacted business and functional areas.

7. Engage with business/functional leaders and impacted individuals through listening sessions, office hours, and feedback forums.

8. Create role-based communications and job aids explaining process changes and impacts.

9. Coordinate readiness surveys and pulse checks; analyze results and feed insights into risk mitigation plans.

10.Craft executive and leadership messaging for steering committees and program updates.

11. Publish recurring updates (newsletters, FAQs, release notes, cutover communications) across approved channels.

12. Plan and host town halls, webinars, and Q&A sessions to drive engagement and adoption.

13. Integrate communications with change management and training plans for timely readiness messaging.

14. Develop and execute cutover communication plans, including blackout windows and "Day 1" guides.

15. Monitor communication risks and issues, escalate as needed, and implement mitigation strategies.

16. Track and report communication KPIs (reach, engagement, sentiment) to program leadership.

17. Prepare executive dashboards and briefing packs summarizing communication health and stakeholder readiness.

18. Collaborate with Program Managers, Project Managers, Business Leads, Training Lead, and the Service Integrator to ensure messaging supports benefits realization and risk mitigation.

19. Conduct impact assessments based on design sessions to evaluate and develop the communication road map.

20. Implement the communication roadmap developed in partnership with the Service Integrator.

Must Have:

1. Major financial institution (Category 1 or 2 bank) transformative program experience, preferably ERP or Finance Transformation.

2. Familiarity with SAP S/4HANA and OneStream.

3. Proven ability to lead program-wide communications strategy for complex, multi-workstream initiatives.

4. Demonstrated experience in stakeholder engagement and relationship building, including senior leadership and cross-functional teams.

5. Ability to translate technical and process changes into clear, business-friendly messaging for diverse audiences.

6. Experienced in developing and executing communications governance frameworks, including templates and approval workflows.

7. Proven experience in managing vendors or service integrators for communications delivery.

8. Strong facilitation and presentation skills for town halls, webinars, and executive briefings.

9. Enhanced planning and organizational skills, including communications calendar management and dependency alignment.

10. Ability to translate conversations with process owners and stakeholders into effective communication plans and messaging frameworks.

11. Bachelors Degree

Preferred:

1. Background in Accounting and Finance as a stakeholder or communications role with experience ensuring GAAP compliance, regulatory reporting, and profitability.

2. Experience planning and executing readiness activities, including client and teammate communications for large-scale transformations.

3. Prior experience supporting system and user acceptance testing communications and readiness planning.

4. Exposure to AI and automation strategy communications within enterprise programs.

5. Experience with data strategy communications, including governance and analytics messaging.

6. Familiarity with BTP, FRDM, Hyperion, and BPC.

7. Certification in Project Management (PMP) or Change Management.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.