Senior Project Manager - Global Smart Ops & Digital Ops Deployments

Role name: Senior Project Manager – Store Tech Applications
Work site: Dallas TX (Onsite)


Senior Project Manager — Global Smart Ops & Digital Ops Deployments
Role Summary
Need a very strong Senior Project Manager with hands-on experience leading global, multi-market deployments of Smart Ops and Digital Ops solutions for large QSR/retail enterprise. You will orchestrate cross-functional deployment PODs, partner closely with Product & Engineering, and engage with global brand and market leadership to land outcomes at pace and scale.
Key Responsibilities
Global Program & Deployment Leadership
• Own end-to-end delivery for multi-country Smart Ops and Digital Ordering programs, from Market Alignment ? Discovery ? Localization ? Deployment ? Readiness ? Support & Run.
• Stand up and lead deployment PODs (Deployment Lead, Analysts, Config Engineers, Localization Lead, Product SMEs, QA, Global Validation Team) with clear objectives, cadence, and KPIs.
• Plan, track, and report progress with disciplined PMO governance: scope, schedule, cost, RAID, decision log, dependency map.
Stakeholder Management & Executive Communication
• Act as primary point of contact for global brand leaders, Global PMO Director, Market PMOs, Product Owners, and Engineering leaders across time zones.
• Drive executive updates (SteerCo), cross-team alignment, and timely escalations with data-driven options and recommendations.
Product & Technical Deployment Coordination
• Coordinate deployment of Smart Ops components: Labor Management, Inventory Management, POS, KDS, Kitchen & Fleet, and associated operational analytics.
• Ensure market-specific configurations, integration readiness (payments, menu, delivery aggregators, middleware), data migration, cutover and hypercare plans.
• Champion automation of deployment workflows and repeatable playbooks to improve quality and speed to market.
Localization & Market Readiness
• Lead multi-market localization (menu, taxes, currencies, languages, legal/compliance) in partnership with Product Enablement and Market teams.
• Validate operational readiness, training, and change plans for franchisees and in-store teams.
PMO Excellence & Controls
• Establish transparent, repeatable governance: OKRs/KPIs, weekly dashboards, dependency & risk burn-down, benefits tracking.
• Ensure clean handoffs to Support & Run organizations with measured hypercare exit criteria.
Required Experience
• 10+ years in program/project management delivering complex, multi-market technology programs; 3–5+ years in product-centric organizations.
• Proven success leading global Store Tech / Smart Ops / Digital Ordering deployments (POS, KDS, Labor, Inventory, Menu, Commerce).
• Demonstrated leadership of 40–100+ cross-functional personnel across markets and time zones.
• Hands-on mastery of PMO practices (RAID/decision logs, dependency management, executive reporting, budgeting, vendor management).
Technical & Functional Expertise
• Smart Ops domain depth: Labor Management, Inventory, POS, KDS, Kitchen & Fleet; operational analytics and AI-enabled forecasting.
• Digital Ordering: Commerce, omnichannel orchestration and integrations (payments, delivery partners, loyalty, tax).
• Enterprise integration practices: middleware, APIs, data migration, security/compliance, performance and observability.
• Tooling: Agile at scale, Jira/Confluence or equivalents; proficiency with project financials and staffing tools.
Leadership & Soft Skills
• Executive presence and crisp written/verbal communication; able to simplify complexity and influence outcomes.
• Structured problem solving and risk management under tight timelines; bias for action with strong ownership.
• High cultural fluency and empathy; effective in matrixed, global, and ambiguous environments.