Senior Project Manager Digital

Senior Project Manager Digital - Contract- Dallas, TX - $73.08 - $73.08/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Senior Project Manager Digital In Dallas, TX.
Responsibilities

Need a very strong Senior Project Manager with hands-on experience leading global, multi-market deployments of Smart Ops and Digital Ops solutions for large QSR/retail enterprise.
You will orchestrate cross-functional deployment PODs, partner closely with Product & Engineering, and engage with global brand and market leadership to land outcomes at pace and scale.
Global Program & Deployment Leadership
Own end-to-end delivery for multi-country Smart Ops and Digital Ordering programs, from Market Alignment Discovery Localization Deployment Readiness Support & Run.
Stand up and lead deployment PODs (Deployment Lead, Analysts, Config Engineers, Localization Lead, Product SMEs, QA, Global Validation Team) with clear objectives, cadence, and KPIs.
Plan, track, and report progress with disciplined PMO governance: scope, schedule, cost, RAID, decision log, dependency map.
Stakeholder Management & Executive Communication
Act as primary point of contact for global brand leaders, Global PMO Director, Market PMOs, Product Owners, and Engineering leaders across time zones.
Drive executive updates (SteerCo), cross-team alignment, and timely escalations with data-driven options and recommendations.
Product & Technical Deployment Coordination
Coordinate deployment of Smart Ops components: Labor Management, Inventory Management, POS, KDS, Kitchen & Fleet, and associated operational analytics.
Ensure market-specific configurations, integration readiness (payments, menu, delivery aggregators, middleware), data migration, cutover and hypercare plans.
Champion automation of deployment workflows and repeatable playbooks to improve quality and speed to market.
Localization & Market Readiness
Lead multi-market localization (menu, taxes, currencies, languages, legal/compliance) in partnership with Product Enablement and Market teams.
Validate operational readiness, training, and change plans for franchisees and in-store teams.
PMO Excellence & Controls
Establish transparent, repeatable governance: OKRs/KPIs, weekly dashboards, dependency & risk burn-down, benefits tracking.
Ensure clean handoffs to Support & Run organizations with measured hyper care exit criteria.
10+ years in program/project management delivering complex, multi-market technology programs; 3-5+ years in product-centric organizations.
Proven success leading global Store Tech / Smart Ops / Digital Ordering deployments (POS, KDS, Labor, Inventory, Menu, Commerce).
Demonstrated leadership of 40-100+ cross-functional personnel across markets and time zones.
Hands-on mastery of PMO practices (RAID/decision logs, dependency management, executive reporting, budgeting, vendor management).
Technical & Functional Expertise
Smart Ops domain depth: Labor Management, Inventory, POS, KDS, Kitchen & Fleet; operational analytics and AI-enabled forecasting.
Digital Ordering: Commerce, omnichannel orchestration and integrations (payments, delivery partners, loyalty, tax).
Enterprise integration practices: middleware, APIs, data migration, security/compliance, performance and observability.
Tooling: Agile at scale, Jira/Confluence or equivalents; proficiency with project financials and staffing tools.
Leadership & Soft Skills
Executive presence and crisp written/verbal communication; able to simplify complexity and influence outcomes.
Structured problem solving and risk management under tight timelines; bias for action with strong ownership.
High cultural fluency and empathy; effective in matrixed, global, and ambiguous environments.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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