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Service Delivery Project Manager

Houston, TX, US • Posted 1 day ago • Updated 1 day ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Project Management
IT

Summary

Service Delivery Project Manager

Lead IT infrastructure and deployment projects from kickoff through completion and transition to support services. Serve as the primary client contact while ensuring projects are delivered on time, within scope, and fully documented.

Responsibilities

Manage end-to-end IT projects including network, infrastructure, security, and field deployments
Coordinate technicians, engineers, vendors, and internal teams to ensure successful site readiness and execution
Own project schedules, milestones, dependencies, risks, and change management (ConnectWise)
Lead client and internal kickoff meetings, status updates, and project communications
Oversee onsite execution planning, including labor, materials, access, and deployment readiness
Track progress, escalations, and technician activity while maintaining accurate documentation
Facilitate customer walkthroughs, punch lists, final acceptance, and sign-off
Ensure smooth handoff to managed services/support teams, including documentation and closeout requirements
Maintain consistent use of tools, templates, and reporting standards (ConnectWise, Microsoft 365)

Qualifications

3+ years in IT project management, service delivery, or MSP environments
Experience managing IT infrastructure, network, or technology deployment projects
Strong coordination, organization, and communication skills across technical and client stakeholders
Familiarity with PSA tools such as ConnectWise (or similar platforms)
Ability to manage multiple concurrent projects in a fast-paced environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10363906
Position Id: 856-37743-1922
Posted 1 day ago

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