Genesys Contact Center Voice Engineer

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

About the RoleWe''re seeking a Genesys Cloud CX specialist to implement and integrate our contact center platform supporting patient engagement and care coordination. This role requires close attention to HIPAA compliance and healthcare workflows. ResponsibilitiesImplement, configure, and integrate Genesys Cloud CX for patient-facing contact center operationsBuild integrations with EHR/EMR systems, patient scheduling tools, and CRM platformsDesign IVR flows (Architect) and omnichannel routing (v

Role: Senior Genesys Observability Engineer Location: Weehawken, NJ (Hybrid - Minimum 3 days a week from office) Job Type: W2 Contract Note: This role will need on-call support Description: This is a unique position that blends traditional Contact Center Engineering (Genesys) with Site Reliability/Observability practices. Role Overview: Experience Level: 4 8 years Work Model: Hybrid (Minimum 3 days/week from the office in Weehawken, NJ, USA) On-Call: Remote on-call support is required. K

Company Description Job Description THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $107,137.00 - $123,208.000. The Administration for Children's Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment