Desktop Support Engineer

Los Angeles, CA, US • Posted 13 hours ago • Updated 13 hours ago
Contract W2
Contract Independent
6 Months
On-site
$40 - $45/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Desktop Support
  • Active Directory
  • Entra ID
  • VPN troubleshooting
  • troubleshooting
  • VPN
  • end user support

Summary

Desktop Support Engineer

onsite at Los Angeles, CA

6 months contract

Work Schedule

  • Day Shift
  • Monday Friday (occasional weekends during rollout)
  • 6-month contract

Job Description

The Desktop Support Engineer will provide onsite support to end users during and after laptop replacement activities. The engineer will ensure a smooth transition by assisting with device setup, troubleshooting, user migration, and post-deployment support.

Key Responsibilities

  • Support end users during laptop replacement.
  • Assist users with login, MFA, Outlook, Teams, OneDrive, and Office 365 setup.
  • Troubleshoot hardware and software issues.
  • Perform user data validation.
  • Configure printers and peripherals.
  • Resolve application-related issues.
  • Escalate unresolved issues to engineering teams.
  • Document incidents and resolutions.
  • Provide excellent customer service.

Required Skills

  • 2 4 years of desktop support experience.
  • Windows 11 support.
  • Office 365.
  • Microsoft Teams.
  • Active Directory.
  • Azure AD / Entra ID.
  • BitLocker.
  • VPN troubleshooting.
  • Printer support.
  • Excellent communication skills.

Preferred Certifications

  • CompTIA A+
  • Microsoft MD-102
  • ITIL Foundation
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10109811
  • Position Id: 9030336
  • Posted 13 hours ago
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