Description Role OverviewWe are seeking an experienced temporary Program Manager to provide operational coverage for the AMX Talent Empowerment team through the end of 2026. This role supports two critical areas: HRPex Product Operational Support and Business Operations.
This is a high-impact, execution-focused role ideal for someone who thrives in ambiguous environments, can quickly ramp up with minimal oversight, and is comfortable managing multiple workstreams simultaneously. The ideal candidate is highly organized, detail-oriented, and capable of balancing hands-on operational work with broader business coordination.
This role provides essential continuity during a period of planned leave coverage and will work closely with senior team members to maintain program momentum.
Key ResponsibilitiesHRPex Product Operational Support- Conduct deep dives into product operational and case management issues to identify root causes and coordinate resolution
- Perform hands-on troubleshooting and triage for product-related operational gaps
- Execute manual operational tasks in support of the HRPex product suite, including data clean-up, process documentation, and issue tracking
- Analyze data and perform impact assessments to inform resolution plans and operational decisions
- Partner with product, technical, and operations teams to ensure continuity of support during team transitions
Business Operations Support- Manage and coordinate the monthly Gemba program, including scheduling, logistics, and follow-up actions
- Prepare and distribute Monthly Business Reviews (MBRs) and line-of-business updates
- Support planning and execution of HRP roadshows, including content coordination and stakeholder communications
- Manage ITDS and case management ticketing setup and clean-up, ensuring accurate tracking and resolution workflows
- Serve as a reliable operational partner across cross-functional business rhythms, reporting cycles, and team meetings
- Track goals, action items, and follow-ups to keep programs and teams on plan
Day-to-Day Activities- Review and analyze case management data and operational issues
- Collaborate with technical and business partners to resolve product and operational gaps
- Perform light data analysis (not a heavy analytics role) to support operational decision-making
- Own routine business operations work, including MBR preparation, goal tracking, team check-ins, and program housekeeping
- Support and optimize ticketing workflows, including CTIs, ticket routing, and resolution tracking
Requirements Required Qualifications (Must-Haves)- 5-6 years of experience in program management, product management, or business operations within large, matrixed organizations
- Demonstrated ability to manage multiple concurrent workstreams with strong attention to detail
- Proven track record of driving operational improvements and executing against ambiguous problem statements
- Excellent written and verbal communication skills, including experience preparing executive-level materials
- Ability to work independently and adapt quickly in a fast-paced environment
- Experience with case management and operational tools (e.g., Asana, MS Office)
- Strong Excel skills, including pivot tables and VLOOKUP
Preferred Qualifications (Nice-to-Haves)- Experience supporting HR, people-focused product teams, or internal operations organizations
- Familiarity with ticketing systems and operational tooling (e.g., SIM, ITDS)
- Experience facilitating business reviews, roadshows, or leadership forums
- Strong stakeholder management skills across technical and non-technical audiences
- Experience in large enterprise environments with complex processes and systems
Leadership Principles- High Standards
- Ownership
- Bias for Action
Education- Bachelor's degree required (no specific major preferred)
Work Environment- Fully onsite role at SEA41
- Standard 40-hour work week
- No expected overtime, weekend, or holiday work
- No travel required
Interview Process- Up to two virtual interviews
- Expedited hiring timeline
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