AISR NOC Technician III

Job#: 3035358

Job Description:
AISR NOC Technician III

Location: Scott Air Force Base, Illinois (Onsite)

Employment Type: Contract to Perm

Compensation: $39.40/hr W2 while on contract, $65k-75k upon conversion

Role Overview

This position supports the Defense Information Systems Agency (DISA), the provider of GIG/Defense Information System Network (DISN) services to the Department of Defense (DoD) and national security organizations. The role is based in the 24x7 DISA Global Operations Center (DGOC) and involves providing IT and communication support. This is a 9-month contract-to-hire opportunity within the Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell.

Key Responsibilities

• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Create, update, and monitor incident tickets using ServiceNow/ITSM.
• Perform incident correlation, fault analysis, and proactive alarm analysis to resolve alarm conditions.
• Isolate root causes and coordinate the correction of fault situations within the infrastructure.
• Diagnose and troubleshoot network issues, identifying failed network elements such as systems, hardware, software, circuits, or facilities.
• Restore networks and services to full operation, coordinating with other service providers to meet Service Level Agreements (SLAs).
• Provide timely situational awareness to leadership and impacted parties regarding outages and service degradations.
• Demonstrate proficiency with DISN functions, including routers, switches, crypto devices, and various network technologies.

Required Qualifications

Education: High school diploma or equivalent.

Experience: 1-3 years of relevant experience in network operations.

Clearance: Must be eligible to obtain and maintain a Secret clearance, as well as be eligible for up to a Top Secret clearance.

Certifications: Must hold a DoD-8570 IAT Level II baseline certification (e.g., Security+ CE) at the start date.

Technical Skills:

• Experience with alarm surveillance, fault management, LAN maintenance, or performance management.
• Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching.
• General understanding of network topologies, both transport and IP.
• Ability to work in a 24/7 operational environment.

Company Overview & Culture

This role supports a combat support agency that provides critical IT and communication services to the U.S. Department of Defense. The program delivers a full global operations and sustainment solution for the Department of Defense Information Network (DODIN/DISN). The core IT and telecommunications capabilities enable joint warfighters to meet their operational needs, from natural disaster relief and humanitarian assistance to the execution of strategic deterrence activities.

Compensation & Benefits

The pay rate for this contract position is $39.40 per hour. The anticipated conversion salary is between $60,000 and $75,000 annually, depending on the final labor category assessment (Entry, Journeyman, or Senior). Upon conversion, a shift differential may be applicable for swing or mid-shifts. A comprehensive benefits package is available to eligible employees.

This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.