Help Desk II

Description

We are looking for a skilled Help Desk II specialist to join our team in Los Angeles, California. In this role, you will provide advanced technical support and ensure smooth operations across various systems and platforms. You will play a pivotal role in troubleshooting, device management, and creating IT documentation to enhance organizational efficiency.

Responsibilities:
Diagnose and resolve complex technical issues related to macOS, Windows, Microsoft 365, Adobe Creative Cloud, and various hardware and software components.
Manage employee onboarding and offboarding processes, including configuring devices, setting up accounts, and providing training on essential IT tools.
Track and maintain accurate records of IT inventory, ensuring all equipment is properly configured, secured, and regularly updated.
Develop and update IT documentation, including user guides, troubleshooting instructions, and procedural manuals.
Provide support for network connectivity issues and ensure seamless communication across platforms.
Respond to service desk tickets promptly, delivering effective solutions and maintaining user satisfaction.
Collaborate with team members to implement best practices for IT operations and security.
Assist with system upgrades and installations to meet organizational needs.
Monitor system performance and proactively address potential issues to minimize disruptions.

Requirements

At least 3 years of experience in a help desk or desktop support role.
Proficiency in Active Directory and Windows 10.
Strong troubleshooting skills across both macOS and Windows platforms.
Familiarity with Microsoft Windows 11 and Apple operating systems.
Experience handling service desk tickets and resolving technical issues effectively.
Knowledge of IT equipment management and inventory tracking.
Ability to create clear and concise technical documentation.
Excellent communication skills to interact with users and team members.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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