UX/UI Designer III (hybrid)

RESPONSIBILITIES:
A client with Kforce is seeking a UX/UI Designer III to join their team in Mountain View, CA.

Summary:
As a Staff Service Designer, you will be a driving force in shaping our workforce management initiatives to become a renowned Administrative Services Organization. You will move beyond individual projects to define and lead the strategic direction for complex, end-to-end service experiences. Your work will create clarity in ambiguity, influence company-wide roadmaps, and help deliver a more cohesive, valuable, and efficient experience for our customers and internal teams.

This role calls for a highly experienced, self-motivated designer who works well in a fast-paced, collaborative setting. You will drive service innovations grounded in a strong understanding of customer needs, business ecosystems, and how to build scalable systems.

As a Staff Service Designer, you lead work across complex domains and are a recognized subject-matter expert both within and outside the VEP design team.

Duties:
* Lead the scoping, planning, and implementation of comprehensive service design projects in close collaboration with stakeholders from sales, product, design, research, and service operations
* Manage multiple project priorities, stakeholders, and objectives simultaneously without sacrificing quality or delivery
* Build and nurture effective relationships with cross-functional partners, ensuring continuous involvement and commitment throughout the service design process
* Develop and visualize coherent service strategies using multi-dimensional, multi-stakeholder service maps and prototypes
* Organize and lead workshops with cross-functional teams to brainstorm, innovate, and solve complex problems
* Generate clear, actionable solutions that address intricate customer and business needs without overcomplicating the path forward
* Leverage AI tools to accelerate and enhance your work

REQUIREMENTS:
* Bachelor's degree in a relevant field or equivalent professional experience; A graduate degree is a plus
* 8+ years of professional experience in service design, user experience strategy, or a related field
* Experience in a complex, matrixed organization, with demonstrated success in shipping products and services that span multiple teams or business units
* A proven track record of influencing and leading without direct authority, building consensus among senior leaders, and driving significant organizational change
* Demonstrated mastery of navigating extreme ambiguity, with the ability to frame complex problems, create a path forward, and inspire action in others
* An exceptional ability to operate with autonomy and proactive leadership, especially within a hybrid and distributed team environment; You are a self-starter who instinctively knows how to create momentum and visibility
* Expert-level facilitation and storytelling skills, with the ability to translate complex systems into clear, compelling narratives that resonate from the C-suite to the development team
* A portfolio that showcases your leadership on complex, end-to-end service initiatives that have delivered measurable customer and business outcomes at scale
* Deep expertise in a wide range of service design and systems thinking methodologies, and the wisdom to know when to invent new ones
* Expert-level proficiency in leveraging digital collaboration tools to orchestrate high-stakes strategic conversations and co-create solutions with diverse, distributed teams
* Demonstrated experience prompting and using AI tools such as Claude, ChatGPT, or Gemini to accelerate and enhance design work-this is a requirement, not a nice-to-have

Preferred Qualifications:
* Experience with Human Capital Management products such as payroll and benefits designed to manage an organization's entire workforce lifecycle

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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