AWS Connect Technical Lead

Hartford, CT, US • Posted 1 day ago • Updated 13 hours ago
Contract W2
Contract Independent
12 Months
On-site
$40 - $42/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • AWS Connect
  • Python
  • Lambda
  • Terraform

Summary

AWS Connect Technical Lead Contact Center

Location: Hartford, CT

Skillset: AWS Connect, Python, Lambda, Terraform

Key Responsibilities:

  • Provide technical leadership and mentoring for Amazon Connect and AWS teams.
  • Design, implement, and optimize Amazon Connect contact center solutions.
  • Integrate Amazon Connect with CRM systems and third-party applications.
  • Utilize AWS services such as Lambda, DynamoDB, API Gateway, CloudWatch, S3, and IAM.
  • Build and enhance IVR, Chatbots, Call Routing, Analytics, and customer experience solutions.
  • Develop Infrastructure as Code (IaC) using Terraform.
  • Implement and maintain CI/CD pipelines using GitHub Actions or similar tools.
  • Develop automation and backend solutions using Python.
  • Act as the technical escalation point for critical issues and solution design challenges.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91138806
  • Position Id: 9091307
  • Posted 1 day ago
Contact the job poster
AY

Ajay Yadav

Recruiter @ MK Software Solutions Inc
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