Zuora Revenue Consultant

Hybrid in Pleasanton, CA, US • Posted 1 day ago • Updated 1 day ago
Full Time
No Travel Required
Hybrid
65+
Fitment

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Job Details

Skills

  • zuora

Summary

A Zuora Product Support (or Technical Support Engineer) role involves providing expert technical assistance to clients, troubleshooting revenue issues, and resolving bugs via tickets, chat, or phone. Key requirements include 2+ years of experience with the Zuora platform (revenue, workflows), strong SQL/API knowledge, and expertise in Order-to-Cash (O2C) processes.



Key Responsibilities

  • Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.

  • Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Revenue, and Payments.

  • Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.

  • Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).

  • Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.

  • Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community. 



Required Qualifications & Skills

  • Experience: 2–5+ years in application support, technical consulting, or SaaS implementation.

  • Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.Revenue recognition, invoice cycles, and Accounting (AR/GL).

  • Platform Knowledge: Deep knowledge of Zuora (Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.

  • Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.

  • Education: Bachelor’s degree in Computer Science, Engineering, or related technical field.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91163703
  • Position Id: 9013077
  • Posted 1 day ago
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Avinash Kumar

Avinash Kumar

Recruiter @ Altitude Technology Solutions Inc
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