Job#: 3028067 Job Description: Ford Motor Company
Hybrid On-Site Dearborn, MI
12+ Month Contract
$50-65/HR
Position Description
Employees in this job function create intuitive and enjoyable end-to-end user experiences for customers interacting with vehicles, digital products, and other customer touchpoints. They apply their expertise in research, analysis, and design to create intuitive, engaging, and user-friendly interactions while ensuring the user experience aligns with customer expectations, brand values, and industry standards.
Key Responsibilities
- Understand user needs, behaviors, and preferences to create intuitive interactions
- Map the user journey throughout interactions with the organization
- Define how users interact with various interfaces, including gesture controls, voice commands, touchscreens, and other interaction methods
- Structure information in a logical and intuitive manner
- Manage translators and localization specialists
- Understand the entire ecosystem of services, including various touchpoints and stakeholders involved in delivering the service, to create a cohesive and seamless service experience
- Integrate Accessibility and Universal Design principles into the design process
- Conduct usability testing and user experience research to evaluate the effectiveness and efficiency of interactions
- Prioritize user needs and advocate for design craft excellence
- Leverage systems design processes to solve design challenges holistically
Skills Required
Skills Preferred
Product Designers with a Communication Specialty, including the following capabilities:
- Product Strategy Articulation: Translating complex product strategies and roadmaps into clear, digestible narratives for various audiences to ensure alignment and understanding across the organization
- Market Positioning and "Where We Play": Defining and communicating the product's unique value proposition and target market to help stakeholders understand its competitive landscape and strategic direction
- Content Creation & Dissemination: Developing and managing communication assets such as newsletters, single point lessons (SPLs), internal memos, and presentations to keep teams informed and engaged
- All-Hands Meeting Communication: Crafting and delivering compelling product updates for large internal audiences, highlighting key achievements, challenges, and future directions
- Multimedia Content Development: Creating engaging video content, infographics, and other visual aids to explain product features, benefits, and design decisions effectively
- Stakeholder Alignment & Feedback Loops: Facilitating clear communication channels between design, engineering, marketing, and leadership to gather feedback, address concerns, and ensure consistent messaging
- Product Demo & Video Storytelling: Designing and producing compelling product demo videos, walkthroughs, and visual narratives that clearly communicate the value of AI and analytics products to both technical and business audiences
Experience Required
- Designer 3 Experience: 3-5+ years
Experience Preferred
- Product Demo & Video Storytelling
- Multimedia Content Development
- Product Design
- Agile Methodology
- Design Thinking
- User Research
- Competitive Analysis
- Financial Analysis
Education Required
Education Preferred
Additional Safety Training / Licensing / Personal Protection Requirements
Additional Information
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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