IT Support Associate - Remote / Telecommute

Memphis, TN, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

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Depends on Experience

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Job Details

Skills

Analytical Skill
Claims Management
Communication
Conflict Resolution
Customer Satisfaction
Customer Service

Summary

We are looking for IT Support Associate - Remote / Telecommute for our client in Memphis, TN

Job Title: IT Support Associate - Remote / Telecommute

Job Location: Memphis, TN

Job Type: Contract

Job Overview:

Identify, research, and resolve technical issues for internal and external customers.
Respond to a high volume of support requests with timely and accurate solutions.
Provide status updates and follow-up communication to customers.
Escalate complex issues to appropriate teams when necessary.
Document incidents and resolutions accurately in the call tracking system.
Assist in real-time issue resolution to minimize downtime and improve user satisfaction.
Stay updated on policies, products, and industry trends to deliver accurate support.
Provide after-hours support through on-call responsibilities.

Requirement/Must Have:

Strong knowledge of computer systems and troubleshooting.
Experience with Windows operating systems and Microsoft Office tools.
Strong communication and customer service skills.
Ability to manage multiple tasks and work under pressure.
Strong analytical and problem-solving abilities.
Ability to work effectively in a team environment.

Experience:

3 years of experience in computer systems or technical support roles.
Experience supporting proprietary software applications.
Experience troubleshooting Windows operating systems.

Responsibilities:

Provide technical support and issue resolution.
Maintain accurate documentation of support activities.
Communicate effectively with users and internal teams.
Ensure high levels of customer satisfaction.

Should Have:

Experience with claims management or similar applications.
Associate degree in a computer-related field preferred.

Skills:

Strong troubleshooting and technical skills.
Excellent verbal and written communication.
Organizational and time management skills.
Customer service and interpersonal skills.
Ability to handle conflict and resolve issues effectively.

Qualification And Education:

Associate degree in a computer technology field preferred.
Equivalent experience may be considered.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10516350
Position Id: TN_ISAR_0406
Posted 6 hours ago

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