Delivery Engagement Manager

Hybrid in King of Prussia, PA, US • Posted 12 days ago • Updated 1 day ago
Full Time
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Engagement Manager
  • Customer Engagement

Summary

Job Description:

Customer Engagement

  • Act as the trusted advisor and primary point of contact for the customer.
  • Build strong relationships with customer stakeholders and leadership.
  • Understand business objectives and align delivery outcomes to customer expectations.
  • Manage escalations and customer satisfaction.

Delivery Management

  • Oversee successful delivery of projects, programs, or managed services.
  • Track scope, schedule, budget, quality, and risks.
  • Coordinate offshore, nearshore, and onshore teams.
  • Ensure governance, reporting, and compliance requirements are met.

Business Management

  • Identify opportunities for account growth and additional services.
  • Support renewals, change requests, and contract discussions.
  • Drive operational excellence and continuous improvement.

Key Skills Required

  • Program and project management
  • Stakeholder management
  • Client relationship management
  • Risk and issue management
  • Financial and resource management
  • Leadership and communication
  • Agile/Scrum and delivery governance
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: hexaware
  • Position Id: 9034967
  • Posted 12 days ago
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