Voice Services Telecom/UC Engineer

Responsibilities:

• Primary Administration role for all aspects Microsoft TEAMS Voice Architecture, and voice service administration,
• Delivers system/user installations, maintenances, MACD,
• Administration and Maintenance of DID and Toll-Free Number management
• Responsible for maintaining and improving Vendor / Telecom Carrier relationship
• Conducts bi-annual testing and validation of e.911 Services and compliance.
• Knowledge of various Voicemail Platform administration and integration.
• Maintain telecom standards, collaborate with the C&A portfolio team for IVR development, Call flow design and integration.
• Defines, documents, and puts into effect telecom system configuration standards
• Present/collaborate complex topics to all levels of staff
• Define and deliver continuous improvement initiatives for Telecom Voice Services Business Units.
• Demonstrates collaborative leadership and be the advocate for the network and voice team.

Skills:

• Strong knowledge and experience with Telecom technologies including MSFT UC TEAMS VOICE, IP Telephony, PBX. Call Reporting, SBC
• Strong knowledge of End User voice services. IP Phones, Sip/H.323 endpoints, CDR, Remote worker, Softphone. ATA, Audio Code.
• Strong understanding of e.911 Services and configuration within UC systems, Compliance Laws.
• Strong Knowledge of Microsoft Teams admin console, feature, licensing enablement and administration.
• Deep knowledge in call routing methodology such as Skills, Proficiency, Hunt Groups, calling search space, CDR, call tracing, dial plan, auto attendant.
• Demonstrates broad knowledge across multiple voice technologies domains, UC, CC, POTS, SIP, SBC,
• Strong knowledge of telecom carrier services, SIP trunking, Number Porting. MACD
• Strong knowledge of PSTN connectivity, Number Administration-Porting, Assignment, Policies
• Knowledge of cloud Voice system architecture and interoperability
• Knowledge on IP network fundamentals and troubleshooting
• Knowledge in Contact Center technology related to CCaaS environments, SIP integration.