Epic Administrator

Job Title: Senior Epic Administration
Location (On-site, Remote, or Hybrid?): Rochester hills, MI (remote)
Work Hours: M-F, 8:00 - 4:30

MUST HAVE experience using basic commands in SQL
NICE TO HAVE experience with Unix EPIC experience required.
Preferred EPIC implementation experience.

Duties:
Under the general direction of the Project Manager, Manager, or the Director, formulates and designs the Epic systems security framework based on both user needs and a good understanding of the foundational structures of Epic software, including profiles, roles, menus, and security classes.

The ideal candidate will have significant experience using analytical skills to seek out, research and evaluate a variety of options to provide clients with high quality, efficient business processes and solutions that promote efficiency and enterprise-wide standardization. Must demonstrate the ability to mediate and bridge the relationship between technical and business stakeholders without compromising the needs of the solution users and the strategic goals of the organization.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Subject matter expert (SME) in one or more applications capabilities and features for users, owners, and administrators of solutions.
• Keeps abreast of new Epic security functionalities across the application(s).
• Coordinate security-related activity across physical (buildings, grounds), infrastructure (network, servers, operating system) and application (Epic or otherwise) teams.
• Make appropriate access decisions in conjunction with application coordinators/analysts. The access administrator works with application teams to design system-level access.
• Help establish ownership and change delegation guidelines.
• Limit system access to authorized staff.
• Secure remote access.
• Ensure that system passwords are changed regularly.
• Establish user passwords at the operating system level, as appropriate.
• Create appropriate security classifications with suitable menus within Epic software.
• Create and maintain procedures for new users to receive login authorization, passwords, and training on proper system security.
• Establish procedures for inactivating users who should no longer access the system.
• Creates test scenarios and develops test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.
• Participates in technical reviews and inspections to verify 'intent of change' is carried out through the entire project.
• Provides support, escalation response to production problem issues/errors. Performs root cause analysis and application resolution.

Skills:

• Seven (7) years of applicable work experience required.
• Five (5) years applicable experience in a Healthcare setting preferred.
• Experience on at least two (2) major Epic implementations or upgrades.
• Experience documenting business requirements.
• Excellent communication (written and oral) and interpersonal skills.
• Proven ability to work independently and as a team member.
• Ability to be flexible and work analytically in a problem-solving environment.
• Good organizational, multi-tasking, and time-management skills.

Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service Policy and summarized below:

• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect

Must practice the customer skills as provided through on-going training and in-services
Must possess the following personal qualities:

• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative and willingness to learn
• Be open to new learning experiences
• Accepts and respects diversity without judgment
• Demonstrates customer service values

WORKING CONDITIONS: Normal office environment with minimal exposure to noise, dust, or extreme temperatures