Senior Program Manager

Senior Program Manager - Contract - Atlanta, GA - $84.04 - $84.04/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.
Our client is seeking a Senior Program Manager in Atlanta, GA.
Skills & Requirements

We're seeking a seasoned, hands-on Senior Program Manager to lead most complex digital/operations initiative to date.
The role orchestrates cross functional delivery across MBDP (owned ordering platform), Vromo (driver/dispatch & 3PF tracking), Simphony POS upgrades, Auth0 (tenant/permissions), Partner Integration Platform, and Data/Reporting, with heavy stakeholder visibility and tight timelines.
The PM must be Atlanta based, calm under pressure, an exceptional dot connector, and strong at driving cross functional alignment and communication.
Program Leadership & Delivery
Drive design ? build ? testing for multi brand combo stores (Dunkin' + Jimmy John's) with 1P (owned) and 3P (3rd Party) delivery orchestration.
Coordinate Simphony POS current future state, above store systems, store operations readiness, training, and rollout sequencing.
Align and integrate the digital platform with third parties: (Vromo, Auth0 (tenant/permissions), Partner Integration Platform, and POS Adapters) for multi menu/multi-POS environments.
Cross Functional Coordination
Run a tight governance cadence across Product, Engineering, Store Ops, Data/Analytics, Security/Identity, and Partner teams.
Clarify and converge requirements and design (noting some front-end experiences may stagger per plan) and maintain a clear decision calendar.
Partner & Channel Integrations
Coordinate with marketplaces/3PF, Walmart Non-Trad, and other non-Trad partnerships (HMSHost, Love's, WKRP, etc.); manage dependencies, SLAs, and testing.
Governance, Finance & Tooling
Ensure alignment with business cases, cost centers, ServiceNow project setup, and VNDLY contractor gating; support MC Tech/Cap Comm cycles.
Maintain a single source of truth in Confluence/Jira; manage RAID, dependencies, and status communications tailored for executive audiences.
10-15+ years program/project leadership in QSR or large retail across digital ordering, delivery, and store systems.
Proven execution in multi brand or multi-POS environments; strong Simphony POS background preferred (Brink/Toast helpful).
Hands on with 1P/3P delivery orchestration, marketplace integrations, and driver/dispatch platforms (Vromo a plus).
Demonstrated ability to bridge platform, product, and store operations-from business outcomes to technical epics and operational playbooks.
Drives and persists, connects dots quickly, excels at cross functional alignment & communication, and remains calm under pressure (explicit client needs).
Governance and financial fluency: business case mechanics, capitalization rules, cost center alignment, ServiceNow, VNDLY.
Tools: Jira/Confluence (Atlassian), ServiceNow, strong PowerPoint/Excel storytelling; executive ready written and verbal comms.
Auth0 tenant/permission modelling across multiple brands.
Middleware/API/eventing experience with a Partner Integration Platform.
Data/Reporting workflows for delivery operations and executive dashboards.
Exposure to Non-Traditional retail footprints (airports, travel centers, big box).
Onsite/local to Atlanta is required.
High visibility, fast pace, and immediate start; close coordination with Product, Engineering, Store Ops, Finance, and external partners.

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

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Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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