Business Analyst - Billing Systems & Operations (Medicare)Location: Honolulu, HI (Hybrid - depending on candidate location)
Type: Contract (11 months)
Industry: Healthcare / Insurance
Job DescriptionTEKsystems is supporting a large healthcare payer with ongoing transformation initiatives within their Membership and Enrollment organization, specifically supporting membership billing, payments, and accounts receivable (A/R) operations. We are seeking a Business Analyst support to ensure effective system adoption, workflow alignment, and operational readiness. This Business Analyst - Billing Systems & Operations role will focus on BillTrust utilization, workflow optimization, requirements documentation, and cross-functional coordination across Billing & Premium, IT, Analytics, and project stakeholders.
Key ResponsibilitiesBilling & Premium Workflow Analysis- Analyze existing billing and premium workflows to ensure alignment with the newly implemented BillTrust system.
- Support teams in understanding and optimizing processes within BillTrust, identifying gaps or inefficiencies as adoption continues.
- Partner closely with the Billing & Premium team to ensure consistency between system configuration, SOPs, and day-to-day billing operations.
Requirements Gathering & Documentation- Gather and document business requirements related to premium billing, adjustments, membership transactions, and associated quality needs.
- Translate operational billing needs into actionable requirements for BillTrust configuration, automation, and reporting.
- Identify workflow dependencies and downstream impacts within billing and premium processes.
Quality & SOP Validation- Review billing- and premium-related Standard Operating Procedures (SOPs) to ensure accuracy and compliance requirements are met.
- Perform quality checks to validate billing processes, data outputs, and premium workflows against SOPs.
- Support audit preparation and quality assurance activities tied to billing accuracy and compliance.
Reporting Support- Review billing and premium reports for accuracy and alignment with system outputs.
- Partner with Data Analysts to validate billing-related data used for operational reporting and decision-making.
- Ensure reports meet regulatory requirements, particularly for Medicare billing and premium processes.
Cross-Functional & Vendor Collaboration- Work closely with internal stakeholders across Billing & Premium, IT, Analytics, and Operations.
- Participate in cross-functional working sessions to ensure reporting, quality, and billing requirements are represented.
- Support coordinated analysis and documentation efforts tied to broader system transitions (including legacy tool retirement and Salesforce integration).
Operational Readiness & Support- Assist with operational readiness activities tied to premium billing and Medicare plan changes.
- Participate in knowledge transfer from internal subject matter experts.
- Support testing activities, issue identification, and risk mitigation as billing systems and workflows mature.
Required Qualifications- 3-5 years of experience as a Business Analyst, with a focus on system implementation, process improvement, or change management.
- Experience supporting system implementations or post-implementation stabilization efforts.
- Strong analytical and critical-thinking skills with the ability to work independently.
- Proven ability to interpret, document, and validate detailed business requirements.
- Experience evaluating workflows, SOPs, and/or quality and compliance processes.
- Excellent communication skills and comfort collaborating across multiple teams, including offshore partners.
- Self-directed, solution-oriented, and able to ramp up quickly in a fast-paced environment.
Nice-to-Have Skills (Not Required)- Healthcare, payer operations, or premium billing experience.
- Familiarity with BillTrust or similar billing systems.
- Experience supporting Medicare plans or regulated billing environments.
- Exposure to Salesforce or system migration initiatives.
- Background in operations management, data analysis, or vendor coordination.
Why TEKsystemsTEKsystems partners with leading organizations to deliver high-impact talent solutions. This role offers hands-on exposure to enterprise billing platforms, Medicare operations, and cross-functional system modernization efforts in a highly visible environment.
Job Type & LocationThis is a Contract position based out of Honolulu, HI.
Pay and BenefitsThe pay range for this position is $28.00 - $37.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Honolulu,HI.
Application DeadlineThis position is anticipated to close on Apr 10, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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